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Aristotelis Biliouris
Aristotelis Biliouris
User

Control Panel "site can’t be reached" & Contact Form "HTTP ERROR 500"  en

Autore: Aristotelis Biliouris
Visite 1978, Followers 1, Condiviso 0  

Dear Sirs,

After upgrading to new version 2020.2.2 Pro

1. When i m trying to get to control panel https://www.irishellas.com/admin , i am getting an error message "This site can’t be reachedDNS_PROBE_FINISHED_NXDOMAIN"

2. Contact Form not functioning i am getting an error message "This page isn’t working HTTP ERROR 500"

My PHP is 7.4.6

Regards

Postato il
20 RISPOSTE - 2 UTILI - 1 CORRETTO
Aristotelis Biliouris
Aristotelis Biliouris
User
Autore

vice versa with the error messages !!

and for the contact form , when trying to send email

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Postato il da Aristotelis Biliouris
Andre E
Andre E
Moderator
Utente del mese EN

Try a reset of pc, do a full upload and check again, hopefuly this helps....

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Postato il da Andre E
Aristotelis Biliouris
Aristotelis Biliouris
User
Autore

Done, but the problems still exists !!!

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Postato il da Aristotelis Biliouris
Aristotelis Biliouris
Aristotelis Biliouris
User
Autore

I switch back to 2020.1. and it works fine !!

When you fix the problem to ver 2020.2.2. pls let me know

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Postato il da Aristotelis Biliouris
Andre E
Andre E
Moderator
Utente del mese EN

I have set this post for Incomedia to check so that they can correct the this.

Thanks for the feedback!

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Postato il da Andre E
Shukri H.
Shukri H.
User

Hi to all.

Same with me.  Pease refer attachment


Also, data entered and send to database cannot be displayed using data viewer..  Blank (see attachment)  

Any solution please.





Nothing appeared 

No data displayed.

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Postato il da Shukri H.
Aristotelis Biliouris
Aristotelis Biliouris
User
Autore

Also, after installing 2020.2 when i try to open an older project, the system BY Default to convert project to the newer version. Is it possible the user to have the option to convert or not?

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Postato il da Aristotelis Biliouris
Incomedia
Stefano G.
Incomedia

Good afternoon

An update has been released in BETA that solves the problem.

If you want to try the update before it is officially released, consult the Beta and Preview page of your Help Center profile.

If you have a chance to try it, let me know if the problem is solved for you

Thanks

Stefano

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Postato il da Stefano G.
John W.
John W.
User

I just encountered it to. The captcha disappeared from the contact forms. Thus cannot send form data.
And the shopping cart does not work. Cannot send data. Get that Generic error message.
Very similar to the PHP handler error that happened a few months ago.

Paul was able to resolve my PHP error when the contact forms and cart stopped working.

Please chime him in on this one.

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Postato il da John W.
John W.
John W.
User

Stefano, a couple of questions:

How do I access this fix in the Beta to quickly resolve the order?

And, for the normal update to be released that does fix this, any idea of how many days?

Going to be maddening for customers to go through the whole cart process, ready to pay, and then Generic Error.

Do you think this is a PHP issue? Feels very familiar.

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Postato il da John W.
John W.
John W.
User

Stefano and others. I did go into Beta and activated my license for it.

I downloaded it, and then re-uploaded all the web pages.

The cart does work, the captcha returned to the contact form and it did send the info.

Thank you. This will allow me to take the weekend off and not monitor the phone.

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Postato il da John W.
Andre E
Andre E
Moderator
Utente del mese EN

That's it John, once the original version comes out (i don't expect it will be very long, probably upcoming week)

you can switch back to that one and continue.

Have a nice weekend.

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Postato il da Andre E
Shukri H.
Shukri H.
User

Hi to all.

Regarding to Error 500.

I've this solution.

Before that, I've checked that my domains were auto updated to PHP7.3 (inherited).  Form won't work and data won't display.  What I did was downgraded PHP7.3 to PHP7.1 and walla, it all work fine.  Back to normal.

Hoping this sharing will be useful to all.

Shukri 

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Postato il da Shukri H.
Aristotelis Biliouris
Aristotelis Biliouris
User
Autore

Dear Stefano,

I didnt know that 2020.2 was a BETA version !! I m going to use a BETA version, but i want to use the old one 2020.1 that it seems its working fine.

But i CANT work with the old one because, after installing 2020.2 when i try to open an older project, the system BY Default is going to convert project to the newer version 2020.2. Is it possible the user to have the option to convert or not?

Can you pls HELP at least to solve this problem?

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Postato il da Aristotelis Biliouris
Andre E
Andre E
Moderator
Utente del mese EN

if you want to use an older project you need to install the older version, you can find them in the top right next to your name pulldown, goto download and use the option for other versions (editions). But using the beta is same thing, if the problem is solved there you have the benefit of the new version and bug solve's

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Postato il da Andre E
Aristotelis Biliouris
Aristotelis Biliouris
User
Autore

Where can i find the beta version Andre?

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Postato il da Aristotelis Biliouris
Andre E
Andre E
Moderator
Utente del mese EN

Top right next to your name pulldown -> preview and beta 

Be sure tp let x5 make a copy of your project (just to be sure) else you won't be able to switch back if needed, but i don't think this will be needed.

Best regards,

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Postato il da Andre E
Aristotelis Biliouris
Aristotelis Biliouris
User
Autore

Dear Andre,

There is NO beta version available. Thats the message.  "There is currently no active Preview version. We will release the next Preview version soon. Check back soon!"

I need UNGENTLY to run my old 2020.1.14 versions !! i m loosing money !!! I dont want to get my old versions updated to 2020.2 by default !! i want to keep the old ones !!!

Can you understand? with the new version 2020.2 the customers CANT CONTACT with us !!!

Fix it NOW, otherwise let us us our old versions

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Postato il da Aristotelis Biliouris
Aristotelis Biliouris
Aristotelis Biliouris
User
Autore

with 2020.2.3 problem solved

Thanks

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Postato il da Aristotelis Biliouris
Andre E
Andre E
Moderator
Utente del mese EN

So the beta is released and now available as normal version, so the beta itself is not there anymore.

How to use older versions -if needed in the futute i already answered earlyer.

No worry's mate, thanks for the feedback

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Postato il da Andre E