Control Panel "site can’t be reached" & Contact Form "HTTP ERROR 500"
Autor: Aristotelis Biliouris
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Dear Sirs,
After upgrading to new version 2020.2.2 Pro
1. When i m trying to get to control panel https://www.irishellas.com/admin , i am getting an error message "This site can’t be reachedDNS_PROBE_FINISHED_NXDOMAIN"
2. Contact Form not functioning i am getting an error message "This page isn’t working HTTP ERROR 500"
My PHP is 7.4.6
Regards
Posted on the
Autor
vice versa with the error messages !!
and for the contact form , when trying to send email
Try a reset of pc, do a full upload and check again, hopefuly this helps....
Autor
Done, but the problems still exists !!!
Autor
I switch back to 2020.1. and it works fine !!
When you fix the problem to ver 2020.2.2. pls let me know
I have set this post for Incomedia to check so that they can correct the this.
Thanks for the feedback!
Hi to all.
Same with me. Pease refer attachment
Also, data entered and send to database cannot be displayed using data viewer.. Blank (see attachment)
Any solution please.
Nothing appeared
No data displayed.
Autor
Also, after installing 2020.2 when i try to open an older project, the system BY Default to convert project to the newer version. Is it possible the user to have the option to convert or not?
Good afternoon
An update has been released in BETA that solves the problem.
If you want to try the update before it is officially released, consult the Beta and Preview page of your Help Center profile.
If you have a chance to try it, let me know if the problem is solved for you
Thanks
Stefano
I just encountered it to. The captcha disappeared from the contact forms. Thus cannot send form data.
And the shopping cart does not work. Cannot send data. Get that Generic error message.
Very similar to the PHP handler error that happened a few months ago.
Paul was able to resolve my PHP error when the contact forms and cart stopped working.
Please chime him in on this one.
Stefano, a couple of questions:
How do I access this fix in the Beta to quickly resolve the order?
And, for the normal update to be released that does fix this, any idea of how many days?
Going to be maddening for customers to go through the whole cart process, ready to pay, and then Generic Error.
Do you think this is a PHP issue? Feels very familiar.
Stefano and others. I did go into Beta and activated my license for it.
I downloaded it, and then re-uploaded all the web pages.
The cart does work, the captcha returned to the contact form and it did send the info.
Thank you. This will allow me to take the weekend off and not monitor the phone.
That's it John, once the original version comes out (i don't expect it will be very long, probably upcoming week)
you can switch back to that one and continue.
Have a nice weekend.
Hi to all.
Regarding to Error 500.
I've this solution.
Before that, I've checked that my domains were auto updated to PHP7.3 (inherited). Form won't work and data won't display. What I did was downgraded PHP7.3 to PHP7.1 and walla, it all work fine. Back to normal.
Hoping this sharing will be useful to all.
Shukri
Autor
Dear Stefano,
I didnt know that 2020.2 was a BETA version !! I m going to use a BETA version, but i want to use the old one 2020.1 that it seems its working fine.
But i CANT work with the old one because, after installing 2020.2 when i try to open an older project, the system BY Default is going to convert project to the newer version 2020.2. Is it possible the user to have the option to convert or not?
Can you pls HELP at least to solve this problem?
if you want to use an older project you need to install the older version, you can find them in the top right next to your name pulldown, goto download and use the option for other versions (editions). But using the beta is same thing, if the problem is solved there you have the benefit of the new version and bug solve's
Autor
Where can i find the beta version Andre?
Top right next to your name pulldown -> preview and beta
Be sure tp let x5 make a copy of your project (just to be sure) else you won't be able to switch back if needed, but i don't think this will be needed.
Best regards,
Autor
Dear Andre,
There is NO beta version available. Thats the message. "There is currently no active Preview version. We will release the next Preview version soon. Check back soon!"
I need UNGENTLY to run my old 2020.1.14 versions !! i m loosing money !!! I dont want to get my old versions updated to 2020.2 by default !! i want to keep the old ones !!!
Can you understand? with the new version 2020.2 the customers CANT CONTACT with us !!!
Fix it NOW, otherwise let us us our old versions
Autor
with 2020.2.3 problem solved
Thanks
So the beta is released and now available as normal version, so the beta itself is not there anymore.
How to use older versions -if needed in the futute i already answered earlyer.
No worry's mate, thanks for the feedback