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Jan L.
Jan L.
User

Problem installing template  en

Autore: Jan L.
Visite 408, Followers 1, Condiviso 0  

I bought template, but it doesnt go install correctly ...

After download start installation edn with this notice :Internal error -: Failed to expand shell folder constant "user docs".

What is the problem ? 

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5 RISPOSTE
Esahc ..
Esahc ..
Moderator

Jan, are you purchasing from Marketplace or from within WX5?

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Postato il da Esahc ..
Jan L.
Jan L.
User
Autore

I bought it from Marketplace for free credit, i receive after purchase of WX5 evo.

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Postato il da Jan L.
Esahc ..
Esahc ..
Moderator

Jan, I have marked your post for Incomedia's attention. Sadly I do not have access to WX5 to do any testing.

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Postato il da Esahc ..
Incomedia
Stefano G.
Incomedia

Hello Jan 

This can sometimes happen when you're installing the software on peculiar Windows conditions. Is this a normal windows installation? Or perhaps a virtual machine? Maybe it's a device with Windows set to share its documents with other windows installation and doesn't have a Document folder?

Verify this and keep me posted here

Thank you

Stefano

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Postato il da Stefano G.
Esahc ..
Esahc ..
Moderator

Documents folder perhaps in one-drive folder??

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Postato il da Esahc ..