WebSite X5Help Center

 
Jan L.
Jan L.
User

Problem installing template  en

Autore: Jan L.
Visite 531, Followers 1, Condiviso 0  

I bought template, but it doesnt go install correctly ...

After download start installation edn with this notice :Internal error -: Failed to expand shell folder constant "user docs".

What is the problem ? 

Postato il
5 RISPOSTE
Esahc ..
Esahc ..
Moderator

Jan, are you purchasing from Marketplace or from within WX5?

Leggi di più
Postato il da Esahc ..
Jan L.
Jan L.
User
Autore

I bought it from Marketplace for free credit, i receive after purchase of WX5 evo.

Leggi di più
Postato il da Jan L.
Esahc ..
Esahc ..
Moderator

Jan, I have marked your post for Incomedia's attention. Sadly I do not have access to WX5 to do any testing.

Leggi di più
Postato il da Esahc ..
Incomedia
Stefano G.
Incomedia

Hello Jan 

This can sometimes happen when you're installing the software on peculiar Windows conditions. Is this a normal windows installation? Or perhaps a virtual machine? Maybe it's a device with Windows set to share its documents with other windows installation and doesn't have a Document folder?

Verify this and keep me posted here

Thank you

Stefano

Leggi di più
Postato il da Stefano G.
Esahc ..
Esahc ..
Moderator

Documents folder perhaps in one-drive folder??

Leggi di più
Postato il da Esahc ..