WebSite X5Help Center

 
Jan L.
Jan L.
User

Problem installing template  en

Autor: Jan L.
Visited 542, Followers 1, Udostępniony 0  

I bought template, but it doesnt go install correctly ...

After download start installation edn with this notice :Internal error -: Failed to expand shell folder constant "user docs".

What is the problem ? 

Posted on the
5 ODPOWIEDZI
Esahc ..
Esahc ..
Moderator

Jan, are you purchasing from Marketplace or from within WX5?

Czytaj więcej
Posted on the from Esahc ..
Jan L.
Jan L.
User
Autor

I bought it from Marketplace for free credit, i receive after purchase of WX5 evo.

Czytaj więcej
Posted on the from Jan L.
Esahc ..
Esahc ..
Moderator

Jan, I have marked your post for Incomedia's attention. Sadly I do not have access to WX5 to do any testing.

Czytaj więcej
Posted on the from Esahc ..
Incomedia
Stefano G.
Incomedia

Hello Jan 

This can sometimes happen when you're installing the software on peculiar Windows conditions. Is this a normal windows installation? Or perhaps a virtual machine? Maybe it's a device with Windows set to share its documents with other windows installation and doesn't have a Document folder?

Verify this and keep me posted here

Thank you

Stefano

Czytaj więcej
Posted on the from Stefano G.
Esahc ..
Esahc ..
Moderator

Documents folder perhaps in one-drive folder??

Czytaj więcej
Posted on the from Esahc ..