Renewed licence has not activated
Author: Peter H.
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I paid for a new subscription 22/09/2021. I was sent the activation code but with a note that nothing needed to be done. I checked that the new licence was active but it shows that the expiry date is the same as before. Also when I open X5 it tells me that my licence will expire soon (Nov-21)
Please help.
Kind regards,
Peter H
Posted on the
Hi!
Could you please provide me with the order reference number?
Thanks! Kind regards.
Author
Good morning,
The order number is 162723540
Hello there,
I confirm your licence is now correctly extended.
Thanks! Kind regards.
Author
Many thanks Elisa. Have a great weekend.