WebSite X5Help Center

 
Peter H.
Peter H.
User

Renewed licence has not activated  en

Auteur : Peter H.
Visité 921, Followers 1, Partagé 0  

I paid for a new subscription 22/09/2021. I was sent the activation code but with a note that nothing needed to be done. I checked that the new licence was active but it shows that the expiry date is the same as before. Also when I open X5 it tells me that my licence will expire soon (Nov-21)

Please help.

Kind regards,

Peter H

Posté le
4 RéPONSES
Incomedia
Elisa B.
Incomedia

Hi!

Could you please provide me with the order reference number?

Thanks! Kind regards.

Lire plus
Posté le de Elisa B.
Peter H.
Peter H.
User
Auteur

Good morning,

The order number is 162723540 

Lire plus
Posté le de Peter H.
Incomedia
Elisa B.
Incomedia

Hello there, 

I confirm your licence is now correctly extended. 

Thanks! Kind regards.

Lire plus
Posté le de Elisa B.
Peter H.
Peter H.
User
Auteur

Many thanks Elisa. Have a great weekend.

Lire plus
Posté le de Peter H.