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Peter H.
Peter H.
User

Renewed licence has not activated  en

Auteur : Peter H.
Visité 902, Followers 1, Partagé 0  

I paid for a new subscription 22/09/2021. I was sent the activation code but with a note that nothing needed to be done. I checked that the new licence was active but it shows that the expiry date is the same as before. Also when I open X5 it tells me that my licence will expire soon (Nov-21)

Please help.

Kind regards,

Peter H

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4 RéPONSES
Incomedia
Elisa B.
Incomedia

Hi!

Could you please provide me with the order reference number?

Thanks! Kind regards.

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Posté le de Elisa B.
Peter H.
Peter H.
User
Auteur

Good morning,

The order number is 162723540 

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Posté le de Peter H.
Incomedia
Elisa B.
Incomedia

Hello there, 

I confirm your licence is now correctly extended. 

Thanks! Kind regards.

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Posté le de Elisa B.
Peter H.
Peter H.
User
Auteur

Many thanks Elisa. Have a great weekend.

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Posté le de Peter H.