WebSite X5Help Center

 
Nektarios K.
Nektarios K.
User

Latest updates  en

Autore: Nektarios K.
Visite 1472, Followers 1, Condiviso 0  

Hi there,
After the latest updates to 2021.4.5 we are facing the following problem.
With close the preview page the program direct closes.

Any solutions to that? Please advice.

Postato il
5 RISPOSTE
Esahc ..
Esahc ..
Moderator

Nektarios, have you restarted your PC/laptop after the update?

Leggi di più
Postato il da Esahc ..
Nektarios K.
Nektarios K.
User
Autore

Yes, I restarted it.  

Still same 

Leggi di più
Postato il da Nektarios K.
DK PC  S.
DK PC S.
User

Same issue. 

Second issue after upgrade , Malwarebytes recognize website5.exe file like Malware.Ransom.Agent.Generic and removing the same. Reinstallation cant help

Leggi di più
Postato il da DK PC S.
Esahc ..
Esahc ..
Moderator

Temporarily remove or disable Malwarebytes.

You can add exception if you wish until they correct their virus signatures.

This is probably the cause of crashing  if you cannot restore components locked in vault you may need to reinstall WX5

Leggi di più
Postato il da Esahc ..
DK PC  S.
DK PC S.
User

I already add to safe app but not happened after app crashing.

Leggi di più
Postato il da DK PC S.