WebSite X5Help Center

 
Nektarios K.
Nektarios K.
User

Latest updates  en

Autor: Nektarios K.
Visitado 1145, Seguidores 1, Compartilhado 0  

Hi there,
After the latest updates to 2021.4.5 we are facing the following problem.
With close the preview page the program direct closes.

Any solutions to that? Please advice.

Publicado em
5 RESPOSTAS
Esahc ..
Esahc ..
Moderator

Nektarios, have you restarted your PC/laptop after the update?

Ler mais
Publicado em de Esahc ..
Nektarios K.
Nektarios K.
User
Autor

Yes, I restarted it.  

Still same 

Ler mais
Publicado em de Nektarios K.
DK PC  S.
DK PC S.
User

Same issue. 

Second issue after upgrade , Malwarebytes recognize website5.exe file like Malware.Ransom.Agent.Generic and removing the same. Reinstallation cant help

Ler mais
Publicado em de DK PC S.
Esahc ..
Esahc ..
Moderator

Temporarily remove or disable Malwarebytes.

You can add exception if you wish until they correct their virus signatures.

This is probably the cause of crashing  if you cannot restore components locked in vault you may need to reinstall WX5

Ler mais
Publicado em de Esahc ..
DK PC  S.
DK PC S.
User

I already add to safe app but not happened after app crashing.

Ler mais
Publicado em de DK PC S.