WebSite X5Help Center

 
P M.
P M.
User

Selected server or destination folder does not match the website url error  en

Autore: P M.
Visite 714, Followers 1, Condiviso 0  

I am using version 17 of X5 Pro and in the last week or two have started getting this error message when I try to upload updates to the site:

Selected server or destination folder does not match the website URL given in general settings.  Do you want to set it now?

I noted the responses to others who had this error, saying to ignore.  I did this and while it appears to work it hasn't uploaded any of the new pages I had created or amended.  I have not changed the destination folder or bought SSL hosting.

Website is www.hartley-kent.org.uk

Grateful for any help!

Postato il
14 RISPOSTE
Andre E
Andre E
Moderator

Did you refresh browser after update, try ctrl-F5 online with your browser and see if changes appear.

Leggi di più
Postato il da Andre E
P M.
P M.
User
Autore

Thanks for the reply Andre.  Alas refreshing the website has no effect.  I also tried typing in the name the system would have given to one of the new pages, but I got a 404 not found message.

Leggi di più
Postato il da P M.
Andre E
Andre E
Moderator

The website is updated this morning, so the updates should be online.

Acces the website not by favorites but by the link from x5 after update or through the menu, let me know if that has helped.

Leggi di più
Postato il da Andre E
P M.
P M.
User
Autore

Andre.  Thanks for the quick reply.  Sorry, when I clicked on the link after the updates uploaded the webpage is still missing the amended pages.  Is there something else that can be done?  Many thanks

Leggi di più
Postato il da P M.
Andre E
Andre E
Moderator

Can you tell me what you have updated and what is not online? a page or an adjustment.

Leggi di più
Postato il da Andre E
Andre E
Andre E
Moderator

Side looks good.

That page with the new link has not been updated sinds 1 november, do you have the option export last files set to on in step5?

Try else a full upload!

Leggi di più
Postato il da Andre E
P M.
P M.
User
Autore

I tried full upload and still those files have not uploaded, I'm afraid.

Leggi di più
Postato il da P M.
Andre E
Andre E
Moderator

Don't be, it can't be very difficult, we need to find out where it fails, as long as you have your project save there is no need to be afraid.

You could check with your webhost provider, maybe they have a clue why update is not showing up?
Else i coulld also take a look with you using teamviewer for instance. But i think a check with your webhost might be helpfull.

Leggi di più
Postato il da Andre E
P M.
P M.
User
Autore

Andre - Many thanks, I've raised a support ticket with the webhost, I'll let you know what they say.  There may be a glitch there because the control panel says my website has not used any file space at all.

Leggi di più
Postato il da P M.
Andre E
Andre E
Moderator

It's my best guess at the moemnt as well. nobody else has these problems so it's very unlikely that x5 is at fault. Maybe you need other credentials for logging on (maybe your host has changed this) I just don't know....
Let's wait for there responce, thanks for the update, keep me/us updated.

Leggi di più
Postato il da Andre E
Incomedia
Stefano G.
Incomedia

Good afternoon

Could you please let me have here a screenshot that shows how you configured the website's URL in Step 5?

I will try to look into this for you in order to understand what could be generating the problem

Keep me posted here

Thank you

Stefano

Leggi di più
Postato il da Stefano G.
P M.
P M.
User
Autore

Andre

Good news! You were right about the host being the issue.  I checked with them and they told me that my hosting package had been upgraded, apparently this changed the IP address for the server I upload the webpages to.  I've published the files again and the missing pages are now available.

Thank you for all your help.

Peter

Leggi di più
Postato il da P M.
Andre E
Andre E
Moderator

You are welcom Peter,

Glad that it's solved!

Thanks for the feedback.

Leggi di più
Postato il da Andre E