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Jesper L.
Jesper L.
User

PayPal payments  en

Autore: Jesper L.
Visite 689, Followers 1, Condiviso 0  

Hi we are now again having problems with the paypal payment window opening on this page. computerlavpris.dk how do we solve this?

Yours sincerely
Jesper Larsen

Postato il
23 RISPOSTE
Incomedia
Stefano G.
Incomedia

Hello Jesper

The problem is that in Step 5, during export, you configured the website's URL as https://www.computerlavpris.dk/

But your real URL is:

http://www.computerlavpris.dk/

In order to fix this, contact your hosting support and ask them to enable HTTPS/SSL on your website. This should fix the issue

Try this out and keep me posted here

Thank you

Stefano

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Postato il da Stefano G.
Maximilien V.
Maximilien V.
User

Sorry, but if you remove the HTTPS/SSL then the site is displayed as not secure. This encourages customers not to finalize the purchase

I think that the question remains pending on the INCOMEDIA side

********************************

Désolé, mais si on enlève le HTTPS/SSL le site s'affiche alors comme non sécurisé. Ce qui incite les clients à ne pas finaliser l'achat

Je pense que la question reste en suspend du coté INCOMEDIA

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Postato il da Maximilien V.
Axel  
Axel  
User
Utente del mese FR

@Maximilien,

Si le site n'est pas sécurisé pour ne pas effectuer un achat, alors c'est juste pas la peine de faire de site  de vente...

Juste du bon sens je crois. ou alors je ne vois pas bien l'idée.

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Postato il da Axel  
Jesper L.
Jesper L.
User
Autore

Stefano G. HTTPS / SSL is switched on for the provider's site!

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Postato il da Jesper L.
Jesper L.
Jesper L.
User
Autore

All traffic is edited to https in .htaccess but it is only in firefox paypal payment works. it does not work with e.g. chrome and safari ??

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Postato il da Jesper L.
Jesper L.
Jesper L.
User
Autore

* Update, it does not work in firefox either

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Postato il da Jesper L.
Axel  
Axel  
User
Utente del mese FR

refreshes you cache and/or check with other computer

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Postato il da Axel  
Jesper L.
Jesper L.
User
Autore

It has been tried on several computers and phones with the same result. you are welcome to try if you can complete a trade.

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Postato il da Jesper L.
Incomedia
Stefano G.
Incomedia

Hello Jesper

Unfortunately, the URL in Step 5 still isn't correct.

Now, your real website's URL is:

https://www.computerlavpris.dk/

But in Step 5 you wrote it without www

https://computerlavpris.dk/

You need to add the www too, or it simply won't work

I remain available here

Stefano

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Postato il da Stefano G.
Jesper L.
Jesper L.
User
Autore

I have tried both combinations, regardless, it does not work.

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Postato il da Jesper L.
Jesper L.
Jesper L.
User
Autore

This is from the hosting provider and I have tried it too. and it still does not work!

Redirect all traffic to HTTPS
Visitors can still access your site via HTTP if they e.g. Enter the address or click on a link that has HTTP. To ensure that they only use HTTPS, you can create a redirect so that when a person e.g. If you enter http://www.one.com it will be automatically redirected to http://www.one.com

To do this, add the following code to an .htaccess file on your webhost:

#Rewrite everything to https
RewriteEngine On
RewriteCond% {HTTPS}! = On
RewriteRule ^ (. *) $ Https: //% {HTTP_HOST}% {REQUEST_URI} [L, R = 301]

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Postato il da Jesper L.
Incomedia
Stefano G.
Incomedia

Hello Jesper

I see what you mean

I've tested this and I can confirm that if I go to, https://www.computerlavpris.dk now it works:

The problem is this:

Your website can be reached both at:

https://www.computerlavpris.dk/ and https://computerlavpris.dk/

That being said, only when the user goes to the URL that you configured in Step 5, like I did, it will work

You need to ask your hosting support to add to the htaccess the codes needed to always redirect the user from the non www version of the website to the www one

This way, it will always work

Try this out and keep me posted here

Thank you

Stefano

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Postato il da Stefano G.
Jesper L.
Jesper L.
User
Autore

you have to write the whole path for it to work,
https://www.computerlavpris.dk

if one only writes
computerlavpris.dk does not work, you are welcome to try it in your browser.

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Postato il da Jesper L.
Jesper L.
Jesper L.
User
Autore

now I have made it work everything is redirected to https://www.computerlavpris.dk but paypal/card pay will only work in edge and firefox, I can not make it work in safari or chrome?

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Postato il da Jesper L.
Jesper L.
Jesper L.
User
Autore

Stefano G. now it does not work on edge and firefox either??

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Postato il da Jesper L.
Jesper L.
Jesper L.
User
Autore

Now all traffic is redirected to https and www
I have found that: the paypal payment module fails when;
I delete all files on the server, upload the page files again and clear the cache on the browser, then the payment module works. when you have used it 1-3 times, the payment module fails again.
Then I delete all the files on the server again and and clear the cache on the browser uploads the page files and then it works again 1-3 times. and that's how you can go on.
So I think that the website files on the server must be modified when you try to make a payment.
How will you solve it ??

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Postato il da Jesper L.
Incomedia
Stefano G.
Incomedia

Hello Jesper

I see that the redirect is now working properly and PayPal works just fine:

What you reported seems extremely unlikely. Nothing changes over time on the website's files, no matter how many purchases you make

As of now, it seems to me that everything is working as expected. It works on Firefox, on Edge and on Chrome

If you still encounter a situation where it doesn't work, don't try to fix it autonomously. Let me know here and I will try it out for you

Thank you

Stefano

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Postato il da Stefano G.
Jesper L.
Jesper L.
User
Autore

Stefano G. Try several times in a row when I do it does not work.

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Postato il da Jesper L.
Jesper L.
Jesper L.
User
Autore

Stefano G. Have you come any closer to a solution?

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Postato il da Jesper L.
Incomedia
Stefano G.
Incomedia

Hello Jesper

I've tested this again multiple times and I've never once encountered the error. At this point, I believe something must be off during the procedure you're making

Due to the fact that I am unable to reproduce the issue in any way, nor able to find any cause for this, could you please try and record a video of your screen from the first time you try to perform an order until the error happens?

Perhaps I can understand the reason for this in your case by checking that instead

I remain available here

Stefano

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Postato il da Stefano G.
Jesper L.
Jesper L.
User
Autore

I have had customers yesterday who contacted me who also experienced the same thing and had to give up paying.

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Postato il da Jesper L.