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Jesper L.
Jesper L.
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PayPal payments  en

Author: Jesper L.
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Hi we are now again having problems with the paypal payment window opening on this page. computerlavpris.dk how do we solve this?

Yours sincerely
Jesper Larsen

Posted on the
23 ANSWERS
Incomedia
Stefano G.
Incomedia

Hello Jesper

The problem is that in Step 5, during export, you configured the website's URL as https://www.computerlavpris.dk/

But your real URL is:

http://www.computerlavpris.dk/

In order to fix this, contact your hosting support and ask them to enable HTTPS/SSL on your website. This should fix the issue

Try this out and keep me posted here

Thank you

Stefano

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Posted on the from Stefano G.
Maximilien V.
Maximilien V.
User

Sorry, but if you remove the HTTPS/SSL then the site is displayed as not secure. This encourages customers not to finalize the purchase

I think that the question remains pending on the INCOMEDIA side

********************************

Désolé, mais si on enlève le HTTPS/SSL le site s'affiche alors comme non sécurisé. Ce qui incite les clients à ne pas finaliser l'achat

Je pense que la question reste en suspend du coté INCOMEDIA

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Posted on the from Maximilien V.
Axel  
Axel  
User

@Maximilien,

Si le site n'est pas sécurisé pour ne pas effectuer un achat, alors c'est juste pas la peine de faire de site  de vente...

Juste du bon sens je crois. ou alors je ne vois pas bien l'idée.

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Posted on the from Axel  
Jesper L.
Jesper L.
User
Author

Stefano G. HTTPS / SSL is switched on for the provider's site!

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Posted on the from Jesper L.
Jesper L.
Jesper L.
User
Author

All traffic is edited to https in .htaccess but it is only in firefox paypal payment works. it does not work with e.g. chrome and safari ??

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Posted on the from Jesper L.
Jesper L.
Jesper L.
User
Author

* Update, it does not work in firefox either

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Posted on the from Jesper L.
Axel  
Axel  
User

refreshes you cache and/or check with other computer

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Posted on the from Axel  
Jesper L.
Jesper L.
User
Author

It has been tried on several computers and phones with the same result. you are welcome to try if you can complete a trade.

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Posted on the from Jesper L.
Incomedia
Stefano G.
Incomedia

Hello Jesper

Unfortunately, the URL in Step 5 still isn't correct.

Now, your real website's URL is:

https://www.computerlavpris.dk/

But in Step 5 you wrote it without www

https://computerlavpris.dk/

You need to add the www too, or it simply won't work

I remain available here

Stefano

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Posted on the from Stefano G.
Jesper L.
Jesper L.
User
Author

I have tried both combinations, regardless, it does not work.

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Posted on the from Jesper L.
Jesper L.
Jesper L.
User
Author

This is from the hosting provider and I have tried it too. and it still does not work!

Redirect all traffic to HTTPS
Visitors can still access your site via HTTP if they e.g. Enter the address or click on a link that has HTTP. To ensure that they only use HTTPS, you can create a redirect so that when a person e.g. If you enter http://www.one.com it will be automatically redirected to http://www.one.com

To do this, add the following code to an .htaccess file on your webhost:

#Rewrite everything to https
RewriteEngine On
RewriteCond% {HTTPS}! = On
RewriteRule ^ (. *) $ Https: //% {HTTP_HOST}% {REQUEST_URI} [L, R = 301]

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Posted on the from Jesper L.
Incomedia
Stefano G.
Incomedia

Hello Jesper

I see what you mean

I've tested this and I can confirm that if I go to, https://www.computerlavpris.dk now it works:

The problem is this:

Your website can be reached both at:

https://www.computerlavpris.dk/ and https://computerlavpris.dk/

That being said, only when the user goes to the URL that you configured in Step 5, like I did, it will work

You need to ask your hosting support to add to the htaccess the codes needed to always redirect the user from the non www version of the website to the www one

This way, it will always work

Try this out and keep me posted here

Thank you

Stefano

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Posted on the from Stefano G.
Jesper L.
Jesper L.
User
Author

you have to write the whole path for it to work,
https://www.computerlavpris.dk

if one only writes
computerlavpris.dk does not work, you are welcome to try it in your browser.

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Posted on the from Jesper L.
Jesper L.
Jesper L.
User
Author

now I have made it work everything is redirected to https://www.computerlavpris.dk but paypal/card pay will only work in edge and firefox, I can not make it work in safari or chrome?

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Posted on the from Jesper L.
Jesper L.
Jesper L.
User
Author

Stefano G. now it does not work on edge and firefox either??

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Posted on the from Jesper L.
Jesper L.
Jesper L.
User
Author

Now all traffic is redirected to https and www
I have found that: the paypal payment module fails when;
I delete all files on the server, upload the page files again and clear the cache on the browser, then the payment module works. when you have used it 1-3 times, the payment module fails again.
Then I delete all the files on the server again and and clear the cache on the browser uploads the page files and then it works again 1-3 times. and that's how you can go on.
So I think that the website files on the server must be modified when you try to make a payment.
How will you solve it ??

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Posted on the from Jesper L.
Incomedia
Stefano G.
Incomedia

Hello Jesper

I see that the redirect is now working properly and PayPal works just fine:

What you reported seems extremely unlikely. Nothing changes over time on the website's files, no matter how many purchases you make

As of now, it seems to me that everything is working as expected. It works on Firefox, on Edge and on Chrome

If you still encounter a situation where it doesn't work, don't try to fix it autonomously. Let me know here and I will try it out for you

Thank you

Stefano

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Posted on the from Stefano G.
Jesper L.
Jesper L.
User
Author

Stefano G. Try several times in a row when I do it does not work.

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Posted on the from Jesper L.
Jesper L.
Jesper L.
User
Author

Stefano G. Have you come any closer to a solution?

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Posted on the from Jesper L.
Incomedia
Stefano G.
Incomedia

Hello Jesper

I've tested this again multiple times and I've never once encountered the error. At this point, I believe something must be off during the procedure you're making

Due to the fact that I am unable to reproduce the issue in any way, nor able to find any cause for this, could you please try and record a video of your screen from the first time you try to perform an order until the error happens?

Perhaps I can understand the reason for this in your case by checking that instead

I remain available here

Stefano

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Posted on the from Stefano G.
Jesper L.
Jesper L.
User
Author

I have had customers yesterday who contacted me who also experienced the same thing and had to give up paying.

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Posted on the from Jesper L.