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L.R. Van Lith
L.R. Van Lith
User

No network drives  en

Autore: L.R. Van Lith
Visite 2130, Followers 2, Condiviso 0  

Since the latest update the program doesn't  recognice my networkdrives.
Earlier this this day it was ok.

My network has a L, X and Z drive map but WSX5 recognises only local drives???

Postato il
35 RISPOSTE - 10 UTILI
L.R. Van Lith
L.R. Van Lith
User
Autore

The projectmap is also on the network drive and the project opens as normal, so it has to do something with the image selection screen/option.
Pl. fast solution because now i can't do anything when a picture is involved !

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Postato il da L.R. Van Lith
L.R. Van Lith
L.R. Van Lith
User
Autore

Can i undo an update ? I can't find an option like such, but this is realy anoying.

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Postato il da L.R. Van Lith
Esahc ..
Esahc ..
Moderator

L.R. Van Lith, I have marked this post for Incomedia's attention.

You are right, the latest update excludes network drives!

I was running v2022.2.4 and all was well, having read your post I upgraded to v2022.2.6 and my network drives are no longer visible (even if I use CTRL+fileopen).

Other shared folders I have remain visible, but these are all on the local hard drives or USB drives, nothing is visible across the network, I use the following to open (one) of my mapped network drives

net use U: \\mercury-pc\u-drive /user:username password

If you were using v2022.2.4 before upgrade I can provide that version if you wish, sadly I did not download or install v2022.2.5 (but be aware that if the project has been opened in the latest version it will no longer open in any earlier version)

We shall wait for a solution together. (sigh. . . . )

There was another post with the same issue, the user was using a NAS and it disappeared. Sadly that post is no longer available, I suspect it has been marked as private so Incomedia can ask very specific questions. . . . .

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Postato il da Esahc ..
L.R. Van Lith
L.R. Van Lith
User
Autore

Hi Esahc,

Yes but funny thing is: my projects are also on a network drive and the project is opened as regular.
So it has to do something within the function after a project is open..

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Postato il da L.R. Van Lith
Esahc ..
Esahc ..
Moderator

L.R.  given that this is a fairly major bug I am sure Incomedia will fix it pretty quickly. In the interim, if it was me, I would copy your required files to local hard disk or at least a USB drive. Doing so you will at least be able to maintain and update your projects.

Ignore the above!!!

I have just discovered that by turning off the windows firewall and defender and restarting the network drives are now accessible. I will look to establish what exactly is the issue, perhaps we simply need an exception to regain full functionality?

Have a good night (day?)

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Postato il da Esahc ..
Esahc ..
Esahc ..
Moderator

Update - SOLVED?

When I turned the firewall back on, restarted the PC and then ran WX5 I got the following warning

Once I clicked Allow access all network drives were again available.

L.R. could you please follow those steps (disable windows firewall through defender, restart windows, run WX5 and check if network drives visible, if so, enable firewall, restart windows, restart WX5, Allow access to private networks) and advise us if your problem is resolved?

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Postato il da Esahc ..
L.R. Van Lith
L.R. Van Lith
User
Autore

Esahc, but it is not the exe which is blocked, because the program starts normal, also at the main setting the network directory is shown. Also all projects are shown, which are on the network drive.

Its just after opening a project which also works ok, the network drives are not shown by WSX5 as you want select a picture...

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Postato il da L.R. Van Lith
Esahc ..
Esahc ..
Moderator

Did you try on your PC? According to the message the exe was being blocked from accessing the local network once the program ran?

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Postato il da Esahc ..
L.R. Van Lith
L.R. Van Lith
User
Autore

Solved? please let me know how !

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Postato il da L.R. Van Lith
L.R. Van Lith
L.R. Van Lith
User
Autore

PLease solve this problem because it's not solved. I can't update my sites now !!

Please !

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Postato il da L.R. Van Lith
L.R. Van Lith
L.R. Van Lith
User
Autore

@Esahc, can you please make me use v2022.2.4 ? I can not download that version from my profile account, so if you are able to provide it to me, it would be nice. I will try/hope then after installing i can work with it as usual...

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Postato il da L.R. Van Lith
Esahc ..
Esahc ..
Moderator

You have marked this post as solved which makes it hard to reply and Incomedia will assume your problem is solved .

I can provide a link to get 2022.2.4, but before I do, please confirm you have copies of your projects (or iwzip) that have never been accessed by any later version.

Did you at least turn off virus protection and firewall and reboot just to see if 2022.2.6 works as it did for me?

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Postato il da Esahc ..
Esahc ..
Esahc ..
Moderator

L.R. Van Lith, if you enter the url esahc.com/wx5.zip you will find v2022.2.4 inside the zip

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Postato il da Esahc ..
L.R. Van Lith
L.R. Van Lith
User
Autore

Hmm, so if i say a post is a good post the forumsystem sees this as solved?
Anyhow, the problem is still there even after all the tries of restart and firewall.

After you noticed it worked again, could you turn on the firewal again and it still worked?
P.s, i downloaded your version, go to install it today... 

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Postato il da L.R. Van Lith
Esahc ..
Esahc ..
Moderator

If you mark a post as correct the whole thread is marked as solved, just click the green thumbs up to indicate helpful. You can unmark the post above as correct.

Yes, once I knew it worked I turned the firewall back on and after reboot that is when I got the option to allow access to the local network by WX5

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Postato il da Esahc ..
L.R. Van Lith
L.R. Van Lith
User
Autore

@Esahc, thanks for your link and i donwloaded it, but i have EVO version and not the pro.

@Devs: why, why making a new explorer as Windows did it already (which is working).
At least give the use the choise to use your explorer version or the Windows one.

@all readers: i am the only one with this problem, which i can't beleave?

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Postato il da L.R. Van Lith
Esahc ..
Esahc ..
Moderator

Please click the red tick at the bottom of the 3rd post, if you want Incomedia's help the problem cannot be marked as solved.

You are not alone and Incomedia is working towards a solution, but everyone with a problem helps provide the common link. As far as I know the new file system was implemented to assist in locating unnecessary files uploading and the more efficient reuse of images already in the project. I am sure there are other reasons as well. Personally I find it very good but very sluggish. For the sake of those experiencing problems I hope that the old menu is restored (perhaps via CTRL)

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Postato il da Esahc ..
Esahc ..
Esahc ..
Moderator

Sorry I sent the wrong version - sadly I do not have the evo version.

Your thread is still marked as solved. Please click the red tick at the bottom of the 4th post (in fact, click any red ticks on any posts in the thread).

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Postato il da Esahc ..
L.R. Van Lith
L.R. Van Lith
User
Autore

But if you read this and react, so also the devs could (i would think).

I am using this program since 2007 and now this happens.  :-(

I tried to set each item to not solved but did it so much i do not understand the tooltip anymore.
If a thumb ot V-mark is green the tooltip shows: set this comment as Correct.

So its green i would tink its set to correct, but the tooltip could be seen as: hit this to set is as correct... :-S

Otherwise i start new topic.. :-)

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Postato il da L.R. Van Lith
Esahc ..
Esahc ..
Moderator

All is well - the thread is no longer marked as solved. I am sure Incomedia will directly address your problem soon. It is unwise to start a new topic for the same topic.

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Postato il da Esahc ..
Incomedia
Stefano G.
Incomedia

Hello Van Lith

As mentioned by Esahc as well, in order for you to be able to keep working while we verify this together, please keep in mind that you can hold down the left CTRL key and click on the icon to open the classic Windows file browser. This should help you move on with the project in the meantime since the network drives should be visible there

Now, about your problem, are you sure that your network drivers were visible earlier since the new File Selection window was added?

Or did you use to see them when the old Windows window was still in use?

Can you please give me confirmation of this here?

I remain available 

Stefano

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Postato il da Stefano G.
X5 Croatia
X5 Croatia
User

This is what I see in every window! I have a 45 projects, imagine what it's like for you at Incomedia to update so many projects with so many problems that we encounter on this forum...

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Postato il da X5 Croatia
Esahc ..
Esahc ..
Moderator

Stefano, when I had this same problem (as detailed above), holding the CTRL key down whilst opening the WX5 file browser still did not display the network drives. :-(

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Postato il da Esahc ..
L.R. Van Lith
L.R. Van Lith
User
Autore

Hello Stefano, I can't remember that your new internal explorer has worked. So when that explorer was also in the version 2022.2.5 in that case i didn't have used it.

The CTRL option does not change a thing, does not do anything particular as far i can not notice...

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Postato il da L.R. Van Lith
L.R. Van Lith
L.R. Van Lith
User
Autore

Correction: left CTRL + click does open the regular windows explorer: Hurray!
previous i did the combination to fast, but when i execute the combination like slow motion, it works!
So yes, with this work around,  i can edit my websites again.. pfiew.

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Postato il da L.R. Van Lith
Jan Van Den Berg
Jan Van Den Berg
User

The CTRL+ Key works for me to use the original windows browser,  is there a possibility to set this as default?
Because the browser of Website X5 does not show all the files.
(I have my projects / backupfiles on ondrive stalled, not shown in browser of websitex5)

Thx

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Postato il da Jan Van Den Berg
X5 Croatia
X5 Croatia
User

In my case CTRL show the empty folders... Is just my error or???

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Postato il da X5 Croatia
L.R. Van Lith
L.R. Van Lith
User
Autore

@croatia, you have to use the CTRL+click option not in the new WSX5 explorer screen but on the button in the program itself, most of the times. That was also an error i made the first time.

So if you want to insert a picture in a page: draw the picturebox to your page, double click on it and in the new screen: first CTRL and then with mouseclick on the folrdericon.

If youinsert a picture in a table: Dubble click on the table to open it. If the table is open select the cell you want your picture, and than: CTRL + mouseclick on the picture icon.

Hopefull this helps.

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Postato il da L.R. Van Lith
FABRE Danielle
FABRE Danielle
User
Esahc ..
Stefano, when I had this same problem (as detailed above), holding the CTRL key down whilst opening the WX5 file browser still did not display the network drives. :-(

Hello,

I have the same problem, I can't see my network drives to work.

Esach and Stefano, how could you resolv this problem please?

Something new untill Julith 19th?

Look today, I just install the new version and

With 2022.2.6:

Befire with 2022.1.1:

Thank you for help me, please!

Regards,

Danielle

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Postato il da FABRE Danielle
Andy W.
Andy W.
User

I am using the latest Pro version, and I am not having any issues. I can see and navigate my network shares.

I do not use Windows Defender.

I believe Esahc was right—“L.R. could you please follow those steps (disable windows firewall through defender, restart windows, run WX5 and check if network drives visible, if so, enable firewall, restart windows, restart WX5, Allow access to private networks) and advise us if your problem is resolved?”

I hope this helps!

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Postato il da Andy W.
Andy W.
Andy W.
User

Has anyone else (besides Esahc) resolved the issue with the above suggestion? If not, then I believe you can achieve the same result by closing all programs, then remove WX5 from Windows Firewall Program Rules. Then, when you start WX5 again you should be presented with the same option as Esahc’s screenshot (above).

Please tell us if the problem is resolved?

Thank you.

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Postato il da Andy W.
FABRE Danielle
FABRE Danielle
User

Hello,

I use Windows Defender and I confirm that, after having following Esach's help (https://helpcenter.websitex5.com/it/post/252014#34), it's OK for me now. Many thank for Esach and Stefano.

PS: I disabled the firewall for all networks before: domain, private and public.

@the Team: please don't change everytime old and simple things that are working well and which, for my opinion in this case, doesn't change nothing to work faster but wastes a lot of time. It's only the opinion of a user working 10h/day, 7day/week with the software, until 8 years... kiss

Regards,

Danielle

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Postato il da FABRE Danielle
Giuseppe Guida
Giuseppe Guida
User

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Postato il da Giuseppe Guida