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moore J.
moore J.
User

403 access denied issue  en

Autore: moore J.
Visite 1152, Followers 1, Condiviso 0  
Parole Chiave: help,website x5 pro 2022.2

Ok guys & girls,  a minor but annoying issue I'm experiencing.  I'm including photos to help but one of my pages has a 403 access denied issue & I have NO clue what I'm doing wrong - really would appreciate some help from the community!

Thanks in advance !!! Screenshots included !  First one is what the internet is seeing. Second one is a prevew in X5 that it should look like & the other two are screenshots of the menu pages in X5 !  

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11 RISPOSTE - 1 UTILE
Daniel W.
Daniel W.
User
Utente del mese EN

All pages are marked "Hidden", see last screenshot.

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Postato il da Daniel W.
Daniel W.
Daniel W.
User
Utente del mese EN

All pages are marked "Hidden", except for "Home Page" and "Menu", which is why the other pages are not visible in the menu and this is probably why there is a 403 error.

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Postato il da Daniel W.
Daniel W.
Daniel W.
User
Utente del mese EN

Sorry - it doesn't seem to be due to "Hidden" since the other pages can be reached via the "Menu" menu item.

This file probably does not have web server permissions, so check with the web host provider to see if the permissions for this file were accidentally revoked.

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Postato il da Daniel W.
Franz-Josef H.
Franz-Josef H.
Moderator

There is a problem with the page layout, possibly due to copying an old version. Have you ever clicked ctrl+preview button to rebuild the project?

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Postato il da Franz-Josef H.
moore J.
moore J.
User
Autore

Dear Franz,

I haven't done anything like that actually - is there anything you can point me in the direction of to help explain the process ?

Thanks !

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Postato il da moore J.
moore J.
moore J.
User
Autore
Daniel W.
Sorry - it doesn't seem to be due to "Hidden" since the other pages can be reached via the "Menu" menu item. This file probably does not have web server permissions, so check with the web host provider to see if the permissions for this file were accidentally revoked.

Thanks for the help Daniel - it doesn't seem to be that sadly !  I appreciate the kind help though !

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Postato il da moore J.
moore J.
moore J.
User
Autore
Andy W.
Have you read this, Moore: https://www.howtogeek.com/357785/what-is-a-403-forbidden-error-and-how-can-i-fix-it/ From what I gather its most likely a hosting issue. There are some suggested solutions in the link. But if clearing your cache etc doesn’t fix the issue, then a call to your hosting provider might be in order.

Will give it a read now Andy - thanks for getting involved !

Cheers, James

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Postato il da moore J.
Andy W.
Andy W.
User

My fingers are crossed for you James.

You are very welcome. And, Good luck.

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Postato il da Andy W.
John S.
John S.
User

Your page layout is not good. There must not be empty cells. Fill the empty cells with text or html objects.

The objects can be empty - but they have to be there.

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Postato il da John S.
moore J.
moore J.
User
Autore
John S.
Your page layout is not good. There must not be empty cells. Fill the empty cells with text or html objects. The objects can be empty - but they have to be there.

Dear John, thanks for the idea - I'll give it a go ! James

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Postato il da moore J.