moore J.

User

403 access denied issue

Author: moore J.

Visited 1114, Followers 1, Shared 0

Tags: help,website x5 pro 2022.2

Ok guys & girls, a minor but annoying issue I'm experiencing. I'm including photos to help but one of my pages has a 403 access denied issue & I have NO clue what I'm doing wrong - really would appreciate some help from the community!

Thanks in advance !!! Screenshots included ! First one is what the internet is seeing. Second one is a prevew in X5 that it should look like & the other two are screenshots of the menu pages in X5 !

Screenshot (17).png Screenshot (19).png Screenshot (18).png Screenshot (20).png

Posted on the 09/09/2022 12:24:54

11 ANSWERS - 1 USEFUL

Daniel W.

User

All pages are marked "Hidden", see last screenshot.

Posted on the 09/09/2022 15:54:39 from Daniel W.

Daniel W.

User

All pages are marked "Hidden", except for "Home Page" and "Menu", which is why the other pages are not visible in the menu and this is probably why there is a 403 error.

Posted on the 09/09/2022 15:59:58 from Daniel W.

Daniel W.

User

Sorry - it doesn't seem to be due to "Hidden" since the other pages can be reached via the "Menu" menu item.

This file probably does not have web server permissions, so check with the web host provider to see if the permissions for this file were accidentally revoked.

Posted on the 09/09/2022 16:10:03 from Daniel W.

Franz-Josef H.

Moderator

There is a problem with the page layout, possibly due to copying an old version. Have you ever clicked ctrl+preview button to rebuild the project?

Posted on the 09/09/2022 16:41:40 from Franz-Josef H.

moore J.

User
Author

Dear Franz,

I haven't done anything like that actually - is there anything you can point me in the direction of to help explain the process ?

Thanks !

Posted on the 09/13/2022 11:51:23 from moore J.

moore J.

User
Author

Daniel W.

Sorry - it doesn't seem to be due to "Hidden" since the other pages can be reached via the "Menu" menu item. This file probably does not have web server permissions, so check with the web host provider to see if the permissions for this file were accidentally revoked.

Thanks for the help Daniel - it doesn't seem to be that sadly ! I appreciate the kind help though !

Posted on the 09/13/2022 11:52:45 from moore J.

Andy W.

User

Have you read this, Moore: https://www.howtogeek.com/357785/what-is-a-403-forbidden-error-and-how-can-i-fix-it/

From what I gather its most likely a hosting issue. There are some suggested solutions in the link. But if clearing your cache etc doesn’t fix the issue, then a call to your hosting provider might be in order.

Posted on the 09/13/2022 12:10:55 from Andy W.

moore J.

User
Author

Andy W.

Have you read this, Moore: https://www.howtogeek.com/357785/what-is-a-403-forbidden-error-and-how-can-i-fix-it/ From what I gather its most likely a hosting issue. There are some suggested solutions in the link. But if clearing your cache etc doesn’t fix the issue, then a call to your hosting provider might be in order.

Will give it a read now Andy - thanks for getting involved !

Cheers, James

Posted on the 09/13/2022 12:22:37 from moore J.

Andy W.

User

My fingers are crossed for you James.

You are very welcome. And, Good luck.

Posted on the 09/13/2022 12:48:38 from Andy W.

John S.

User

Your page layout is not good. There must not be empty cells. Fill the empty cells with text or html objects.

The objects can be empty - but they have to be there.

Posted on the 09/13/2022 13:13:20 from John S.

moore J.

User
Author

John S.

Your page layout is not good. There must not be empty cells. Fill the empty cells with text or html objects. The objects can be empty - but they have to be there.

Dear John, thanks for the idea - I'll give it a go ! James

Posted on the 09/13/2022 13:29:16 from moore J.