WebSite X5Help Center

 
Bert E.
Bert E.
User

Upload website not possible anymore  en

Autore: Bert E.
Visite 237, Followers 1, Condiviso 0  

Since some days none of my website can be uploaded anymore. After a while I get the message time-out for uploading. I heve several websites with different website providers but all give the same problem. What goes wrong? Regards, Bert 

Postato il
6 RISPOSTE - 1 UTILE
Daniel W.
Daniel W.
User
Utente del mese DE

Have any new programs been installed?

What about firewalls, antivirus programs, VPNs or similar?

Leggi di più
Postato il da Daniel W.
Bert E.
Bert E.
User
Autore

Hello Daniel,

Not that I know. As far as  I can see nothing changed. Only an update of Website X5 pro. But that was a minor update I think. 

I also tried it on my laptop that I use as a backup for my websites. Same results. not possible to upload although I use for different websites different hostingparties. 

Leggi di più
Postato il da Bert E.
Incomedia
Eric C.
Incomedia

Hello Bert,
are you using the same network with both computers?
If so, could you try using a different network, such as a mobile phone hotspot, if possible?
If you do not have this option, or the issue persists even like that, could I have a copy of one of these project so that I can try to reproduce the error?
You can export it in Step 5 - Export, choosing the “Export the project option” to generate an IWZIP file.
You can then upload the file with https://www.swisstransfer.com/ or similar services, and provide a download link at support @ incomedia.eu (without the spaces).
Thank you.

Eric

Leggi di più
Postato il da Eric C.
Bert E.
Bert E.
User
Autore

Hello Eric, thanks, I will try to use another network today or tomorrow and inform you leter. Regards, Bert 

Leggi di più
Postato il da Bert E.
Bert E.
Bert E.
User
Autore

Hello Eric,

Indeed, when I use another netwerk with my mobile ashotspot it is possible to upload a site. I will contact my network provider and aks them what can be the problem. Thanks. 

Leggi di più
Postato il da Bert E.
Bert E.
Bert E.
User
Autore

The problem was due to a update of the router of my provider. Problem is solved by my provider. 

Leggi di più
Postato il da Bert E.