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Silly M.
Silly M.
User

Can't download free object  en

Autor: Silly M.
Visited 2620, Followers 1, Udostępniony 0  

I tried to download a free object with 0 credit.

When I click on FREE I get the following error message:

This resource is not available for your user licences

Go to the My credits page for information on credits and how to buy them.

Posted on the
5 ODPOWIEDZI - 1 POMOCNY - 1 PRAWIDłOWA ODPOWIEDź
Andre E
Andre E
Moderator
Najlepszy Użytkownik miesiąca EN

There could be something wrong in the item, can you make a screenshot of the Item so Incomedia can check this ?

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Posted on the from Andre E
Incomedia
Samantha M.
Incomedia

Hello Silly!

Please try again to download the free object you prefer now and let me know if you manage. 
Thank you!
Samantha

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Posted on the from Samantha M.
Silly M.
Silly M.
User
Autor

Hello Samantha,

I go to the Objects page. In the bottom right corner of the objects that I wanted to download now the text is PURCHASED. I clik on it, a new page appears with the selected object and in the top right corner the button is PURCHASED and not clickable. I can't download.

If I choose another free object the new page opens, I click on FREE and the following text appears:

Thank you for your purchase!
The list of your orders is on page My credits.

I go to my credits page but there is nothing about the objects, only Balance, Credits purchased...

So I still can't download any free objects.

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Posted on the from Silly M.
Andre E
Andre E
Moderator
Najlepszy Użytkownik miesiąca EN

The object itself can be found in the object page, see that the pulldown menu is set to all on the top right.

There you should find it.

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Posted on the from Andre E
Silly M.
Silly M.
User
Autor

The only thing that I forgot is that I must manage my objects in the application and not on the web site...

Thank you!

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Posted on the from Silly M.