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Silly M.
Silly M.
User

Can't download free object  en

Auteur : Silly M.
Visité 2547, Followers 1, Partagé 0  

I tried to download a free object with 0 credit.

When I click on FREE I get the following error message:

This resource is not available for your user licences

Go to the My credits page for information on credits and how to buy them.

Posté le
5 RéPONSES - 1 UTILES - 1 CORRECT
Andre E
Andre E
Moderator

There could be something wrong in the item, can you make a screenshot of the Item so Incomedia can check this ?

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Posté le de Andre E
Incomedia
Samantha M.
Incomedia

Hello Silly!

Please try again to download the free object you prefer now and let me know if you manage. 
Thank you!
Samantha

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Posté le de Samantha M.
Silly M.
Silly M.
User
Auteur

Hello Samantha,

I go to the Objects page. In the bottom right corner of the objects that I wanted to download now the text is PURCHASED. I clik on it, a new page appears with the selected object and in the top right corner the button is PURCHASED and not clickable. I can't download.

If I choose another free object the new page opens, I click on FREE and the following text appears:

Thank you for your purchase!
The list of your orders is on page My credits.

I go to my credits page but there is nothing about the objects, only Balance, Credits purchased...

So I still can't download any free objects.

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Posté le de Silly M.
Andre E
Andre E
Moderator

The object itself can be found in the object page, see that the pulldown menu is set to all on the top right.

There you should find it.

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Posté le de Andre E
Silly M.
Silly M.
User
Auteur

The only thing that I forgot is that I must manage my objects in the application and not on the web site...

Thank you!

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Posté le de Silly M.