WebSite X5Help Center

 
Dimitris Retzikas
Dimitris Retzikas
User

Cannot Download template  en

Autor: Dimitris Retzikas
Visited 1772, Followers 1, Udostępniony 0  

I cannot download Artisans template.

I get the message: "It is not possible to complete download"

Any help will be appreciated

Posted on the
6 ODPOWIEDZI
Esahc ..
Esahc ..
Moderator

Dimitris, I get the same error, I have asked Incomedia to investigate.

Czytaj więcej
Posted on the from Esahc ..
Incomedia
Claudio D.
Incomedia

Hello Dimitris Retzikas,

I also noticed the same behavior and I already informed the developers. They will check the issue and, in case, fix it in the future updates. You will receive a notification of a new update in the opening screen of WebSite X5 and you can see the changes made in the updates on websitex5.com/changelog/v14 .

In the meanwhile you can download the full template from https://market.websitex5.com/it/template/1f312645-2244-4f41-8921-35b0a5e2d and then import it to have this template.

Many thanks!

Czytaj więcej
Posted on the from Claudio D.
Incomedia
Claudio D.
Incomedia

Hello Dimitris Retzikas,

Can you please try again to see if now it works?

Many thanks!

Czytaj więcej
Posted on the from Claudio D.
Dimitris Retzikas
Dimitris Retzikas
User
Autor

Unfortunately, no.

Czytaj więcej
Posted on the from Dimitris Retzikas
Esahc ..
Esahc ..
Moderator

Dimitris - I WAS able to download the Artisans Template.

(I know this doesn't help other than to advise it appears to be working for me - sorry)

Czytaj więcej
Posted on the from Esahc ..
Incomedia
Claudio D.
Incomedia

Hello Dimitris Retzikas,

Can you please send me a screenshot of the error message?

Do you select the full template or the graphic template?

Many thanks!

Czytaj więcej
Posted on the from Claudio D.