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Dimitris Retzikas
Dimitris Retzikas
User

Cannot Download template  en

Author: Dimitris Retzikas
Visited 2090, Followers 1, Shared 0  

I cannot download Artisans template.

I get the message: "It is not possible to complete download"

Any help will be appreciated

Posted on the
6 ANSWERS
Esahc ..
Esahc ..
Moderator

Dimitris, I get the same error, I have asked Incomedia to investigate.

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Posted on the from Esahc ..
Incomedia
Claudio D.
Incomedia

Hello Dimitris Retzikas,

I also noticed the same behavior and I already informed the developers. They will check the issue and, in case, fix it in the future updates. You will receive a notification of a new update in the opening screen of WebSite X5 and you can see the changes made in the updates on websitex5.com/changelog/v14 .

In the meanwhile you can download the full template from https://market.websitex5.com/it/template/1f312645-2244-4f41-8921-35b0a5e2d and then import it to have this template.

Many thanks!

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Posted on the from Claudio D.
Incomedia
Claudio D.
Incomedia

Hello Dimitris Retzikas,

Can you please try again to see if now it works?

Many thanks!

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Posted on the from Claudio D.
Dimitris Retzikas
Dimitris Retzikas
User
Author

Unfortunately, no.

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Posted on the from Dimitris Retzikas
Esahc ..
Esahc ..
Moderator

Dimitris - I WAS able to download the Artisans Template.

(I know this doesn't help other than to advise it appears to be working for me - sorry)

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Posted on the from Esahc ..
Incomedia
Claudio D.
Incomedia

Hello Dimitris Retzikas,

Can you please send me a screenshot of the error message?

Do you select the full template or the graphic template?

Many thanks!

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Posted on the from Claudio D.