WebSite X5Help Center

 
Mark Fletcher
Mark Fletcher
User

Invoice/order email unreadable after update - URGENT  en

Autor: Mark Fletcher
Visited 2388, Followers 1, Udostępniony 0  

The recent update fixed certain elements of the invoice/order email, but now it is unreadable because the font colour is white in the shaded portions.

This is serious.

Posted on the
5 ODPOWIEDZI - 1 PRAWIDłOWA ODPOWIEDź
Esahc ..
Esahc ..
Moderator

Mark - obviously this should not be happening, but is the email readable in a different email client (eg if you are use live mail, is it readable in gmail, outlook.com, thunderbird, etc)?

I have seen apparently badly constucted email where the problem was simply an embedded control character. Perhaps a coding error in WX5 or corruption on upload could have caused the error. If you haven't done so already, please do a full upload (after CTRL+Preview) of your site to ensure all support files are up to date following the update to 4.0.4.1

Czytaj więcej
Posted on the from Esahc ..
Mark Fletcher
Mark Fletcher
User
Autor

Well, completed full upload after CTRL+preview, same outcome.

Same result in Windows Mail and outlook.com text colour in shaded areas white.

By the way the same happens to the email sent to the shop administrator.

Czytaj więcej
Posted on the from Mark Fletcher
Incomedia
Claudio D.
Incomedia

Hello Mark,

I noticed the same and I notified it to the developers.

Many thanks!

Czytaj więcej
Posted on the from Claudio D.
Thomas S.
Thomas S.
User

They should make it in black letters, then it will be all right.

Czytaj więcej
Posted on the from Thomas S.
Incomedia
Claudio D.
Incomedia

Hello Mark,

It has been solved in the new update which is already available.

Many thanks!

Czytaj więcej
Posted on the from Claudio D.