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Mark Fletcher
Mark Fletcher
User

Invoice/order email unreadable after update - URGENT  en

Author: Mark Fletcher
Visited 1990, Followers 1, Shared 0  

The recent update fixed certain elements of the invoice/order email, but now it is unreadable because the font colour is white in the shaded portions.

This is serious.

Posted on the
5 ANSWERS - 1 CORRECT
Esahc ..
Esahc ..
Moderator

Mark - obviously this should not be happening, but is the email readable in a different email client (eg if you are use live mail, is it readable in gmail, outlook.com, thunderbird, etc)?

I have seen apparently badly constucted email where the problem was simply an embedded control character. Perhaps a coding error in WX5 or corruption on upload could have caused the error. If you haven't done so already, please do a full upload (after CTRL+Preview) of your site to ensure all support files are up to date following the update to 4.0.4.1

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Posted on the from Esahc ..
Mark Fletcher
Mark Fletcher
User
Author

Well, completed full upload after CTRL+preview, same outcome.

Same result in Windows Mail and outlook.com text colour in shaded areas white.

By the way the same happens to the email sent to the shop administrator.

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Posted on the from Mark Fletcher
Incomedia
Claudio D.
Incomedia

Hello Mark,

I noticed the same and I notified it to the developers.

Many thanks!

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Posted on the from Claudio D.
Thomas S.
Thomas S.
User

They should make it in black letters, then it will be all right.

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Posted on the from Thomas S.
Incomedia
Claudio D.
Incomedia

Hello Mark,

It has been solved in the new update which is already available.

Many thanks!

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Posted on the from Claudio D.