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Ciro S.
Ciro S.
User

The download link is not sent when a digital product is downloaded. Can you help?  en

Autor: Ciro S.
Visited 1370, Followers 2, Udostępniony 0  

The download link is not sent when a digital product is downloaded.  Is it supposed to be created by Website X5 or am I supposed to create a temporary link?  It does not seem to be on the order confirmation email.

Also, how do I ensure the payment is received before the link is sent?

Thanks,

Ciro

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John S.
John S.
User

Hello Ciro

You have to check yourself, that payment has been done.

Then you have to process the order in the admin-panel. Then the customer will receive a mail with the link.

This is far from an optimal procedure, but this is how INCOMEDIA have chosen to make it.

Kind regards

John S.

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Posted on the from John S.
Ciro S.
Ciro S.
User
Autor

Ok, thanks for the information.

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Posted on the from Ciro S.