The download link is not sent when a digital product is downloaded. Can you help? 
Author: Ciro S.
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The download link is not sent when a digital product is downloaded. Is it supposed to be created by Website X5 or am I supposed to create a temporary link? It does not seem to be on the order confirmation email.
Also, how do I ensure the payment is received before the link is sent?
Thanks,
Ciro
Posted on the
Hello Ciro
You have to check yourself, that payment has been done.
Then you have to process the order in the admin-panel. Then the customer will receive a mail with the link.
This is far from an optimal procedure, but this is how INCOMEDIA have chosen to make it.
Kind regards
John S.
See also this post : https://helpcenter.websitex5.com/en/post/185596
Author
Ok, thanks for the information.