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Duncan Baker
Duncan Baker
User

Instant digital downloads  en

Autor: Duncan Baker
Visited 3684, Followers 3, Udostępniony 0  

I am sorry - it us me again.

I repeat my posting here:

I would be grateful to know if Incomedia has had any further thoughts on instant digital downloads. See https://helpcenter.websitex5.com/pl/post/171137

If the purchaser is paying using the PaylPal facility (paypal or credit card) there can be no security problem.

At the moment is the purchase buys during the night (my time) he/she will have to wait until the morning for me to apporve it - which may be the middle of the night their time. It could be a 24 hours dely.

I would be interested also to see if colleagues has found this to be a nuisance or have found a way round it. 

I really really need this facility for our business - I am sorry - I do not need a work around. I need my customers to be able to put in their card details and to be able to download the digital product straight away. 

I have my own dedicated server and am satisfied about the security of what I am asking. WebsiteX5 does everything else I need except this. 

I really want to know when this is going to be implemented - after all, incomedia provide this facility for their clients. If it is not going to be implemented within the next month, I would ask colleagues to point m,e at a suitable alternative - everything that X5 does but wiht the advantage of instant downloads. 

WebsiteX56 does this - why can they not incorporate that facility into the package?

Posted on the
51 ODPOWIEDZI - 3 USEFUL - 1 PRAWIDłOWA ODPOWIEDź
Giuseppe Guida
Giuseppe Guida
User

+ 1

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Posted on the from Giuseppe Guida
John S.
John S.
User

+1

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Posted on the from John S.
A J.
A J.
User

+1

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Posted on the from A J.
Incomedia
Claudio D.
Incomedia

Hello Duncan,

Unfortunately I don't have the information if or when it will be added but it is still kept in consideration for the future releases of the program and in case there are any news these will be published on our official channels.

Many thanks!

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Posted on the from Claudio D.
Duncan Baker
Duncan Baker
User
Autor

Thanks Claudio.

Unfortunately the digital download, as it stands, is practically useless. As a customer, I would not be willing to put in my credit card details and wait for a manual reply. I would expect an instant download - in exactly the same way as I get treated by the X5 website. 

If you can do it for you, you can do it for us. 

BW

Duncan

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Posted on the from Duncan Baker
Duncan Baker
Duncan Baker
User
Autor

I am getting a bit cross about this. If Incomdeia can allow instant dowloads - so should we be able to do this. Please enable us to do this. This is what customers exepct and the manual authorisation is rubbish. Please please please get this implemented straight aswy. If you can do it - we should be able to do it. 

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Posted on the from Duncan Baker
Incomedia
Elisa B.
Incomedia

Hi Duncan,

I understand your point and I confirm that your request as been forwarded to the developers, together with the other Users' Ideas. As Claudio mentioned before, unfortunately I cannot provide you with a certain answer about when and if this function will be implemented, but I promise you that I will personally let you know if news about this topic will be available.

Thank you a lot. I wish you a nice day.

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Posted on the from Elisa B.
Duncan Baker
Duncan Baker
User
Autor

Sorrry to trouble you again. I know you said you would let me know but I just wondered if there has been any progress on this? If not, can you recommend a third party alternative please?

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Posted on the from Duncan Baker
Incomedia
Elisa B.
Incomedia

Hi Ducan, 

unfortunately, I still have no other information about this, but I have reported it again. In case of news I will personally let you know. 

Kind regards.

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Posted on the from Elisa B.
Duncan Baker
Duncan Baker
User
Autor

Thank you

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Posted on the from Duncan Baker
Duncan Baker
Duncan Baker
User
Autor

Gone elsewhere :(

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Posted on the from Duncan Baker
Duncan Baker
Duncan Baker
User
Autor

Still using X5 for the mainpart of the website though :)

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Posted on the from Duncan Baker
Myron A.
Myron A.
User

Where did you go to get what you need, Duncan?

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Posted on the from Myron A.
Duncan Baker
Duncan Baker
User
Autor

Kajabi - expensive but it does the job

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Posted on the from Duncan Baker
Duncan Baker
Duncan Baker
User
Autor

Now gone to podia.com

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Posted on the from Duncan Baker
Duncan Baker
Duncan Baker
User
Autor

Incomedia - where is the answer to this please? Your customers would not be happy if they could not get instant download access. Why do you think my customers would be happy? 

I'm not happy. And could currently not recommend your product :( 

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Posted on the from Duncan Baker
Incomedia
Elisa B.
Incomedia

Hi Duncan,

I confirm that your request has been reported and I can understand your frustration.

Please consider that there are many aspects that need to be taken into account for the introduction of a new function, technical as well as commercial ones. This implies the collaboration between many department of the company, thus the coordination of many different people and their tasks.

Because of this, unfortunately we cannot tell you for sure if and when a suggestion will be implmemented, but I will keep you informed as soon as I will receive some news about this.

Thanks! Have a nice day.

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Posted on the from Elisa B.
Duncan Baker
Duncan Baker
User
Autor

Elisa,

Thank you for your reply. But it is, frankly, a load of rubbish.

Do you seriously think that Incomedia customers would be happy with the solution you suggest to us? Yes you can upgrade your incomedia product but you will have to wait until we have approved your payment. I think not. Your customers expect instant downloads and so do mine.

Your product is let down very sadly and very significantly by this. It can be sorted. So please dort it.

Duncan

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Posted on the from Duncan Baker
Duncan Baker
Duncan Baker
User
Autor

I am not going to let this one go I am afraid. Your response is really not helpful. Can you really believe that out customers would be happywith solution? No.

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Posted on the from Duncan Baker
Duncan Baker
Duncan Baker
User
Autor

I am not going to let this one go I am afraid. Your response is really not helpful. Can you really believe that out customers would be happy with this solution? No.

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Posted on the from Duncan Baker
Duncan Baker
Duncan Baker
User
Autor

Sorry - typo...

I am not going to let this one go I am afraid. Your response is really not helpful. Can you really believe that our customers would be happy with this solution? No.

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Posted on the from Duncan Baker
Incomedia
Elisa B.
Incomedia

Hi Duncan, 

I am sure that our users would be happy for any software improvement, including your suggestion. I have already reported this one to the developers. As I was telling you, the technical department does not have any information about the possible features implemented in the future versions of the software. In case of news we will inform you and the other users on our official channels. 

Thank you. Kind regards.

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Posted on the from Elisa B.
Duncan Baker
Duncan Baker
User
Autor

>the technical department does not have any information about the possible features implemented in the future versions of the software. 

Then it jolly well should do. Are you not the same company? Is it a question of the eft hand not knowing what the right hand is doing.

Your response (you company's response - not you personally) to very reasonable requests by customers for improvements - or at the very least, a timetable for them - is quite awful. I am very disappointed and will not be upgrading unti this comes about. 

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Posted on the from Duncan Baker
Duncan Baker
Duncan Baker
User
Autor

I can do it on Wix for free - and I have to pay you and can't do it. Please sharpen up. NOW. 

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Posted on the from Duncan Baker
Duncan Baker
Duncan Baker
User
Autor

OK - complete disregard by websiteX5.

After many years being a loyal customer I had expected a little flexibility in return - or at least some encouraging comments. It seems you ignore all requests from your faithful customers and provide absolutely no positive feedback.

I regret I am now looking around for an alternative platform and can no longer recommend wesbiteX5 as I did in the past.

Sorry - but I did ask. :(

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Posted on the from Duncan Baker
Duncan Baker
Duncan Baker
User
Autor

I shall not be upgrading unless miracles happen. 

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Posted on the from Duncan Baker
Incomedia
Elisa B.
Incomedia

Dear Duncan,

I can really understand how you feel. 

While your request has been reported to the developers, as I mentioned before I cannot assure you if or when the function will be implemented, which I am very sorry about because I understand how importat it is for you and for other users as well.

If the function will be available in future versions of the software, I will personally inform you about this. 

Thank you. Kind regards.

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Posted on the from Elisa B.
Duncan Baker
Duncan Baker
User
Autor

So, how come wix can do it and you can't. I'll give you a week and then I'm off.

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Posted on the from Duncan Baker
Giuseppe Guida
Giuseppe Guida
User

For the request of Duncan B.

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Posted on the from Giuseppe Guida
Giuseppe Guida
Giuseppe Guida
User

Incomedia,

we need software that is up to date, not an anachronistic software, thanks.

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Posted on the from Giuseppe Guida
Jan Van Den Berg
Jan Van Den Berg
User

I think the request for digital downloads is about 2 years old. And still there is no good solution. As I mentioned before, i bought a good didgital download with instant download on x5Tuts

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Posted on the from Jan Van Den Berg
Duncan Baker
Duncan Baker
User
Autor

I see the following rubric on version 16 - does that mean that digital download can now be automatic?

"Send automatic email to your customers with a timed single-use download link inside to your digital goods."

Duncan

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Posted on the from Duncan Baker
Incomedia
Elisa B.
Incomedia

Hello there, 

unfortunately, the automatic download still has not been introduced. We understand how importat it is for you guys and again I confirm thta the idea has been reported. If there will be any news about the issue I will let you know.

Thanks! Kind regards.

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Posted on the from Elisa B.
Duncan Baker
Duncan Baker
User
Autor

Elisa,

Thank you for your feedback.

I just cannot think what the problems is. Many other services provide exactly this service - as do you. You do kow what the frustration is and I cannot understand why your developers are not addressing this. 

We either have to go down a completely new track - which is a waste of our money having bought X5 - or is an add in cost.

I just find it such a shame that such a brillioant product, in many regards, is missing such an essential element.

I am sad :(

Duncan

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Posted on the from Duncan Baker
Duncan Baker
Duncan Baker
User
Autor

Apologies for typos

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Posted on the from Duncan Baker
Duncan Baker
Duncan Baker
User
Autor

No news?

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Posted on the from Duncan Baker
Incomedia
Elisa B.
Incomedia

Hi Duncan, 

unfortunately not, we will inform you guys on our official channels if the feature will be available. 

Thanks. Kind regards.

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Posted on the from Elisa B.
Andreas S.
Andreas S.
User

We are waiting patiently for the new release to include automatic digital download functionality. Any idea how long this will take? I support the user's (Duncan B.) frustrations.

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Posted on the from Andreas S.
Giuseppe Guida
Giuseppe Guida
User

+1 for Duncan

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Posted on the from Giuseppe Guida
Incomedia
Elisa B.
Incomedia

Hi guys, 

as I mentioned in my previous messages, there isn't currently any public roadmap concerning the future product developments, so that it is very difficult for me to tell you for sure if and possibly when a function will be implemented. Please keep an eye on our official channels to stay up-to-date.

Thanks. Kind regards.

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Posted on the from Elisa B.
Duncan Baker
Duncan Baker
User
Autor

Thanks Elisa.

Unfortunatley, this lack of facility makes the digital download facility almost worthless. :(

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Posted on the from Duncan Baker
Duncan Baker
Duncan Baker
User
Autor

Hi Incomedia,

I am just about to rebuild all my websites. Can you please confirm that instant digital download is still not available and that there is no forseen availability? 

Thanks

Duncan

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Posted on the from Duncan Baker
Incomedia
Elisa B.
Incomedia

Hi Duncan, 

unfortunately not yet, I am sorry about this. I will let you know as soon as I receive any news concerning this topic.

Thank you! 

Have a nice day.

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Posted on the from Elisa B.
Lauren W.
Lauren W.
User

By chance you you make a list of names you will contact on this and add me to it.. I could use this feature! like REALLY bad (photographer) 

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Posted on the from Lauren W.
Duncan Baker
Duncan Baker
User
Autor

What is the holdup guys - if we understood the reasons why, the delay might be more tolerable. 

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Posted on the from Duncan Baker
Duncan Baker
Duncan Baker
User
Autor

I am sorry - I still don't understand why you can't offer this when most of the oposition/competition does. 

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Posted on the from Duncan Baker
Incomedia
Elisa B.
Incomedia

Hi Duncan, 

as I previously mentioned, the possible implementation of a new feature must be taken into consideration not only by the developers: you must always consider the technical aspect, but also the commercial, communication, marketing aspects related to it. Because of this, and because we receive many requests, we cannot implement a new feature right away. 

If your suggestion will be implemented you will be informed, don't worry. Have a nice day!

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Posted on the from Elisa B.
Duncan Baker
Duncan Baker
User
Autor

Version 17 - thank you. 

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Posted on the from Duncan Baker