+ 1

+1

OK - I am off to https://www.x5tuts.com/websitex5-digital-downloads/demo.html

Shame websiteX5 cannot help directly :( 

+1

Hello Duncan,

Unfortunately I don't have the information if or when it will be added but it is still kept in consideration for the future releases of the program and in case there are any news these will be published on our official channels.

Many thanks!

Thanks Claudio.

Unfortunately the digital download, as it stands, is practically useless. As a customer, I would not be willing to put in my credit card details and wait for a manual reply. I would expect an instant download - in exactly the same way as I get treated by the X5 website. 

If you can do it for you, you can do it for us. 

BW

Duncan

I am getting a bit cross about this. If Incomdeia can allow instant dowloads - so should we be able to do this. Please enable us to do this. This is what customers exepct and the manual authorisation is rubbish. Please please please get this implemented straight aswy. If you can do it - we should be able to do it. 

Hi Duncan,

I understand your point and I confirm that your request as been forwarded to the developers, together with the other Users' Ideas. As Claudio mentioned before, unfortunately I cannot provide you with a certain answer about when and if this function will be implemented, but I promise you that I will personally let you know if news about this topic will be available.

Thank you a lot. I wish you a nice day.

Sorrry to trouble you again. I know you said you would let me know but I just wondered if there has been any progress on this? If not, can you recommend a third party alternative please?

Hi Ducan, 

unfortunately, I still have no other information about this, but I have reported it again. In case of news I will personally let you know. 

Kind regards.

Thank you

Gone elsewhere :(

Still using X5 for the mainpart of the website though :)

Where did you go to get what you need, Duncan?

Kajabi - expensive but it does the job

Now gone to podia.com

Incomedia - where is the answer to this please? Your customers would not be happy if they could not get instant download access. Why do you think my customers would be happy? 

I'm not happy. And could currently not recommend your product :( 

Hi Duncan,

I confirm that your request has been reported and I can understand your frustration.

Please consider that there are many aspects that need to be taken into account for the introduction of a new function, technical as well as commercial ones. This implies the collaboration between many department of the company, thus the coordination of many different people and their tasks.

Because of this, unfortunately we cannot tell you for sure if and when a suggestion will be implmemented, but I will keep you informed as soon as I will receive some news about this.

Thanks! Have a nice day.

Elisa,

Thank you for your reply. But it is, frankly, a load of rubbish.

Do you seriously think that Incomedia customers would be happy with the solution you suggest to us? Yes you can upgrade your incomedia product but you will have to wait until we have approved your payment. I think not. Your customers expect instant downloads and so do mine.

Your product is let down very sadly and very significantly by this. It can be sorted. So please dort it.

Duncan

I am not going to let this one go I am afraid. Your response is really not helpful. Can you really believe that out customers would be happywith solution? No.

I am not going to let this one go I am afraid. Your response is really not helpful. Can you really believe that out customers would be happy with this solution? No.

Sorry - typo...

I am not going to let this one go I am afraid. Your response is really not helpful. Can you really believe that our customers would be happy with this solution? No.

Hi Duncan, 

I am sure that our users would be happy for any software improvement, including your suggestion. I have already reported this one to the developers. As I was telling you, the technical department does not have any information about the possible features implemented in the future versions of the software. In case of news we will inform you and the other users on our official channels. 

Thank you. Kind regards.

>the technical department does not have any information about the possible features implemented in the future versions of the software. 

Then it jolly well should do. Are you not the same company? Is it a question of the eft hand not knowing what the right hand is doing.

Your response (you company's response - not you personally) to very reasonable requests by customers for improvements - or at the very least, a timetable for them - is quite awful. I am very disappointed and will not be upgrading unti this comes about. 

OK - complete disregard by websiteX5.

After many years being a loyal customer I had expected a little flexibility in return - or at least some encouraging comments. It seems you ignore all requests from your faithful customers and provide absolutely no positive feedback.

I regret I am now looking around for an alternative platform and can no longer recommend wesbiteX5 as I did in the past.

Sorry - but I did ask. :(

I shall not be upgrading unless miracles happen. 

Dear Duncan,

I can really understand how you feel. 

While your request has been reported to the developers, as I mentioned before I cannot assure you if or when the function will be implemented, which I am very sorry about because I understand how importat it is for you and for other users as well.

If the function will be available in future versions of the software, I will personally inform you about this. 

Thank you. Kind regards.

So, how come wix can do it and you can't. I'll give you a week and then I'm off.

For the request of Duncan B.

Incomedia,

we need software that is up to date, not an anachronistic software, thanks.

I think the request for digital downloads is about 2 years old. And still there is no good solution. As I mentioned before, i bought a good didgital download with instant download on x5Tuts

I see the following rubric on version 16 - does that mean that digital download can now be automatic?

"Send automatic email to your customers with a timed single-use download link inside to your digital goods."

Duncan

Hello there, 

unfortunately, the automatic download still has not been introduced. We understand how importat it is for you guys and again I confirm thta the idea has been reported. If there will be any news about the issue I will let you know.

Thanks! Kind regards.

Apologies for typos

No news?

Hi Duncan, 

unfortunately not, we will inform you guys on our official channels if the feature will be available. 

Thanks. Kind regards.

We are waiting patiently for the new release to include automatic digital download functionality. Any idea how long this will take? I support the user's (Duncan B.) frustrations.

+1 for Duncan

Hi guys, 

as I mentioned in my previous messages, there isn't currently any public roadmap concerning the future product developments, so that it is very difficult for me to tell you for sure if and possibly when a function will be implemented. Please keep an eye on our official channels to stay up-to-date.

Thanks. Kind regards.

Thanks Elisa.

Unfortunatley, this lack of facility makes the digital download facility almost worthless. :(

Hi Incomedia,

I am just about to rebuild all my websites. Can you please confirm that instant digital download is still not available and that there is no forseen availability? 

Thanks

Duncan

Hi Duncan, 

unfortunately not yet, I am sorry about this. I will let you know as soon as I receive any news concerning this topic.

Thank you! 

Have a nice day.

By chance you you make a list of names you will contact on this and add me to it.. I could use this feature! like REALLY bad (photographer) 

What is the holdup guys - if we understood the reasons why, the delay might be more tolerable. 

I am sorry - I still don't understand why you can't offer this when most of the oposition/competition does. 

Hi Duncan, 

as I previously mentioned, the possible implementation of a new feature must be taken into consideration not only by the developers: you must always consider the technical aspect, but also the commercial, communication, marketing aspects related to it. Because of this, and because we receive many requests, we cannot implement a new feature right away. 

If your suggestion will be implemented you will be informed, don't worry. Have a nice day!

It appears a solution has been found???

https://helpcenter.websitex5.com/fr/post/199413

Post by John S

Hello Duncan

About the digital download :

Try look at this : https://www.vibralogix.com/linklokipn/