Suddenly Blank Preview in vers. 15 prof. 
Autor: Johnny K.
Visited 926,
Followers 1,
Udostępniony 0
After installing and testing my websites, I suddenly can not see my website, in the Preview window.
Anyone that can help?
Posted on the
Autor
....I can add that when I create a text object I can not write in it.
Johnny, is there any chance you are running Win10 and have not restarted your PC/Laptop recently??
Some Windoze updates between restarts cause mahem.
https://helpcenter.websitex5.com/pl/post/177777
You may also have some security/malware/antivirus program that has taken a sudden dislike to WX5 that you may be able to (temporarily) disable??
https://helpcenter.websitex5.com/pl/post/183455
Autor
Unfortunately! I have tried to restart and no result. I am using AVG Security and there is no indication that it has an effect on X5. I tried in Preview to test as Mobile Phone and then the problem appeared. Blank Preview and Text object, and no option to write in the text field.
Hi Johnny.
I confirm that this probably has to do with an interfering Antivirus/Malware bytes or similar.
When you start the mobile preview for the first time, the software operates in a way that can be blocked by the antivirus.
You could test this by turning it off temporarily.
If it should be so, please add the software to the Antivirus exceptions and get back to me here
Thank you
Stefano
I had similar problem not that long ago. My preview was corrupted. The only think that helped was re-installing Windows 10 from scratch.
See my post https://helpcenter.websitex5.com/pl/post/193814
Autor
Hi Stefano.
Not that easy to find a way in AVG, but at last I fnd the Firewall option, and there unblocked WebsiteX5, and now everything works as expectet.
Many thanks and a good weekend to you.
Johnny, please mark your own post as correct so others may benefit from you unfortunate experience.