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Priyanka K
Priyanka K
User

It is not possible to complete the download  en

Autor: Priyanka K
Visited 1893, Followers 1, Udostępniony 0  

When attempting to download one of the Licenced templates, it starts "downloading and installing" then a pop up appears "It is not possible to complete the download"

i have check all windows updates are completed and installed and also tried with the firewall switched off

i can download  the ' Free' templates 

Posted on the
2 ODPOWIEDZI
Esahc ..
Esahc ..
Moderator

Priyanka, are you using any 3rd party anti-virus/malware/firewall protection etc?

If so, can you (temporarily) disable or uninstall and check again?

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Posted on the from Esahc ..
Incomedia
Elisa B.
Incomedia

Good afternoon,

I am very sorry for this inconvenience. 

First close the program. Then, please go to C: \ Users \ YourUserName \ AppData \ Local \ Incomedia \ WebSite X5 v15- Evolution and delete the "Templates" folder.

Next, enter the Libraries folder. Here, you will find a file called "templates.xml", please deletes this file, too. After that you can start the program and try again.

Please let me know if you need further help. Kind regards.

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Posted on the from Elisa B.