WebSite X5Help Center

 
Priyanka K
Priyanka K
User

It is not possible to complete the download  en

Auteur : Priyanka K
Visité 1571, Followers 1, Partagé 0  

When attempting to download one of the Licenced templates, it starts "downloading and installing" then a pop up appears "It is not possible to complete the download"

i have check all windows updates are completed and installed and also tried with the firewall switched off

i can download  the ' Free' templates 

Posté le
2 RéPONSES
Esahc ..
Esahc ..
Moderator

Priyanka, are you using any 3rd party anti-virus/malware/firewall protection etc?

If so, can you (temporarily) disable or uninstall and check again?

Lire plus
Posté le de Esahc ..
Incomedia
Elisa B.
Incomedia

Good afternoon,

I am very sorry for this inconvenience. 

First close the program. Then, please go to C: \ Users \ YourUserName \ AppData \ Local \ Incomedia \ WebSite X5 v15- Evolution and delete the "Templates" folder.

Next, enter the Libraries folder. Here, you will find a file called "templates.xml", please deletes this file, too. After that you can start the program and try again.

Please let me know if you need further help. Kind regards.

Lire plus
Posté le de Elisa B.