Hi Olufunso.

Where you already able to solve the issue? I can see that no login is required on your website as of now to complete a purchase.

If you need testing on this, please try and upload the website with the issue still on inside a subfolder, so that we can keep on testing without having to publish an unfinished website, and share the URL with me here

Let me know

Stefano

Hi Olufunso,

Little hint: Your "Home" Button follow a wrong Link and show 404 Error.

Thank you Martin, I already fixed that.

Hello Stefano,

I was just test running something that was why i removed the login page. I have re-uploaded with the login page please kindly check and help me out with a solution.

Site URL >> http://www.thedogfoodshop.com

Thank you.

Hi Olufunso,

I'm getting some weird Javascript error now. Did you add any custom code to the whole thing? After I registered my account, I got stuck in a redirect loop, and this of course shouldn't happen.

Also, please validate my account so that I can proceed with the testing, since I received no email

Thank you

Stefano

Hello Stefano,

I have validated your account and you can proceed with the testing. I didn't add any custom code to the registration and checkout process because website x5 v15 won't allow that.

Thanks

Hi Olufunso.

I tried to log in, but I'm getting that my account wasn't validated yet. Can you confirm that?

In the mean time, I noticed that you're getting several Javascript errors due to Code that was surely custom added.

Something similar to StellarNav seems to be causing issues with some pages, and might also cause issues in the future.

Please see to that too

Thank you

Stefano

Hey Stefano, 

I just validated your account again. Kindly check on it and try to login again. Also is it not advisable to add custom script to website x5 projects, I found so many limitations on website x5 and I need some advice.

Thank you

Hi Olufunso.

This looks like a weird issue indeed. Before moving on to further tests, please try this for me.

Could you get a different, free and temporary hosting just to upload the whole website and verify if it works there?

This kind of issue can sometimes be due to incompatibility with the server's configuration

Try and let me know

Thank you

Stefano

Hi Stefano,

I did as you said, I uploaded the website on another free and temporary hosting and it redirects fine. You should also test it

https://thedogfoodshop.000webhostapp.com/

Do you think I might be having issue with my hosting plan?

Thanks

Hi Olufunso,

At this point, it is probably that something is configured differently in the two servers. What that might be though is unknown to me.

What PHP version are the two servers running? You could try checking that out first. Eventually, contact your hosting about this matter so that they might provide an insight on this

Thank you and keep me posted

Stefano

Hello Stefano,

The temporary hosting i used is using PHP version 7.1 while the hosting plan i paid for is using version 5.8.8. I contacted the hosting company about it already, do you think this might be what is causing the problem?

Thanks

Hi Olufunso.

Unfortunately, I am not able to say. WebSite guarantees compatibility for PHP version 5.x and above, but your specifically might have some configuration which differs from the one of the other server.

Please get back to me as soon as you got news about this

Thank you

Stefano

Hello Stefano,

It was an issue from the hosting provider and they got their specialist to fix it so its working fine now

Thanks for the support