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Terry  R.
Terry R.
User

Paypal not working  en

Autor: Terry R.
Visited 1525, Followers 1, Udostępniony 0  

Hi.

I am using x5 pro 2021.1.4 I have built a website for online sales.

I chose paypal commerce platform for payments. The problem is that, PayPal is not working. When I click on the paypal button, the website jumps to payment error page. Which is Whoops there was a problem bla bla. Why is this happening? Never had a problem with the depreciated version of PayPal. Any help would be appreciated.

Posted on the
7 ODPOWIEDZI - 1 POMOCNY - 1 PRAWIDłOWA ODPOWIEDź
Aleksej H.
Aleksej H.
Moderator

Hello.Please provide a link to your product page.

"there was a problem bla bla." - Please clarify what exactly is written on the error page. Maybe you can send a screenshot.

Perhaps this and this will be useful to you.

"Why is this happening?" - Perhaps you have configured something wrong, perhaps an error in the program, perhaps something on the side of the payment system. To find out, please provide more information about the situation.

I sent a notification about your question to the company employees, expect an answer from them here in the comments.

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Posted on the from Aleksej H.
Terry  R.
Terry R.
User
Autor

Hi. The website is http://appliancesparesrus.com If you type this into the search WMB71021w and go through the process. When you click the paypal pay now button at the end of the process, A message comes up, see attached secreen grab. Thanks.  

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Posted on the from Terry R.
Andy A.
Andy A.
User

Terry, I have just tried to put an order through.. (Andy Aird)  and got the same error. # not working.  When setting up your site//process  did you successfully link Paypal to your Web X5?   Please ensure  that web address in upload page, is https:// as well.  i was getting an error because of this way back when it changed,  and it does make the difference between working and not.  Perhaps  remove the "right click" protection so more clever people than me may look at source code  on pages...

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Posted on the from Andy A.
Andy A.
Andy A.
User

Order number: 210318-YG34, order came through  no problem,  but PP button does not work from within email either.. 

PS  i dont actually need a cooker ring - LOL

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Posted on the from Andy A.
Terry  R.
Terry R.
User
Autor

Thanks all for the support. I have managed to set it up.

I forgot to link pp to my bank account, it is now working, Thanks again.

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Posted on the from Terry R.
Terry  R.
Terry R.
User
Autor

The only problem I have now, is that pp does not give an option to check out as a guest.

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Posted on the from Terry R.
Terry  R.
Terry R.
User
Autor

All done, Just needed to verify my email and bank account. Thanks for all the help.

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Posted on the from Terry R.