Hello Nikola,

Try the tips from Elisa, hopefully this will help you.

https://helpcenter.websitex5.com/pt/post/193615

Goodluck, Best Regards,

Andre

Hi Nikola, 

as Andre suggested, please close the program, then, please go to C: \ Users \ YourUserName \ AppData \ Local \ Incomedia \ WebSite X5 v15- Professional and delete the "Templates" folder.

Then, enter the Libraries folder. Here, you will find a file called "templates.xml", please deletes this file, too. After that you can start the program and try again.

Please let me know. Kind regards.

it still does not work.I tried everything ... please help

I uninstall the program and reinstall it and it's still impossible to download it

But it is already bought, can't you install it?

click in x5 left down your name (you goto your profile) or top right next to your name.

then select on the left download and full templates, you should have it there.

Let me know if this has helped.

Best Regards

Hi Nikola, 

are there any other Windows users in C: \ Users \? 

Please try to reinstall the program again after having deleted the WebSite X5 v15- Professional folder in  C: \ Users \ YourUserName \ AppData \ Local \ Incomedia \ 

Thanks! Kind regards.

it still does not work.I tried everything.