WebSite X5Help Center

8 RISPOSTE - 1 UTILE - 1 CORRETTO
Incomedia
Elisa B.
Incomedia

Hi Nikola, 

as Andre suggested, please close the program, then, please go to C: \ Users \ YourUserName \ AppData \ Local \ Incomedia \ WebSite X5 v15- Professional and delete the "Templates" folder.

Then, enter the Libraries folder. Here, you will find a file called "templates.xml", please deletes this file, too. After that you can start the program and try again.

Please let me know. Kind regards.

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Postato il da Elisa B.
Nikola P.
Nikola P.
User
Autore

it still does not work.I tried everything ... please help

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Postato il da Nikola P.
Nikola P.
Nikola P.
User
Autore

I uninstall the program and reinstall it and it's still impossible to download it

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Postato il da Nikola P.
Andre E
Andre E
Moderator

But it is already bought, can't you install it?

click in x5 left down your name (you goto your profile) or top right next to your name.

then select on the left download and full templates, you should have it there.

Let me know if this has helped.

Best Regards

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Postato il da Andre E
Incomedia
Elisa B.
Incomedia

Hi Nikola, 

are there any other Windows users in C: \ Users \? 

Please try to reinstall the program again after having deleted the WebSite X5 v15- Professional folder in  C: \ Users \ YourUserName \ AppData \ Local \ Incomedia \ 

Thanks! Kind regards.

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Postato il da Elisa B.
Nikola P.
Nikola P.
User
Autore

it still does not work.I tried everything.

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Postato il da Nikola P.
Andre E
Andre E
Moderator

Nikola,


Please check if it is not yet on your computer, it should be here:

C:\Users\your name\Documents\Incomedia\WebSite X5 Templates\The Artisans Way

Else check your download portal top right button nect to your name -> download, then on the left downloads templates. (see prtscrn)

download and install, then it will be in the folder I gave you at the start of this message.

Check also here, there it is solved: https://helpcenter.websitex5.com/it/post/193615

Best Regards

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Postato il da Andre E