Why is not it possible to install a template The Artisans Way? 
Author: Nikola P.
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Why is not it possible to install a template The Artisans Way?
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Hello Nikola,
Try the tips from Elisa, hopefully this will help you.
https://helpcenter.websitex5.com/en/post/193615
Goodluck, Best Regards,
Andre
Hi Nikola,
as Andre suggested, please close the program, then, please go to C: \ Users \ YourUserName \ AppData \ Local \ Incomedia \ WebSite X5 v15- Professional and delete the "Templates" folder.
Then, enter the Libraries folder. Here, you will find a file called "templates.xml", please deletes this file, too. After that you can start the program and try again.
Please let me know. Kind regards.
Author
it still does not work.I tried everything ... please help
Author
I uninstall the program and reinstall it and it's still impossible to download it
But it is already bought, can't you install it?
click in x5 left down your name (you goto your profile) or top right next to your name.
then select on the left download and full templates, you should have it there.
Let me know if this has helped.
Best Regards
Hi Nikola,
are there any other Windows users in C: \ Users \?
Please try to reinstall the program again after having deleted the WebSite X5 v15- Professional folder in C: \ Users \ YourUserName \ AppData \ Local \ Incomedia \
Thanks! Kind regards.
Author
it still does not work.I tried everything.
Nikola,
Please check if it is not yet on your computer, it should be here:
C:\Users\your name\Documents\Incomedia\WebSite X5 Templates\The Artisans Way
Else check your download portal top right button nect to your name -> download, then on the left downloads templates. (see prtscrn)
download and install, then it will be in the folder I gave you at the start of this message.
Check also here, there it is solved: https://helpcenter.websitex5.com/en/post/193615
Best Regards