Unable to download template, error 
Autor: Alfred Fida
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Seguidores 1,
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Since several weeks I am no longer able to download free templates in X5 Pro 15. I get the error message below:
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Have you already checked out this post?
https://helpcenter.websitex5.com/pt/post/193758
https://helpcenter.websitex5.com/pt/post/193615
Hi Alfred,
thank you for your message.
Please close the program, then go to C: \ Users \ YourUserName \ AppData \ Local \ Incomedia \ WebSite X5 v15- Professional and delete the "Templates" folder.
Then, enter the Libraries folder. Here, you will find a file called "templates.xml", please deletes this file, too. After that you can start the program and try again.
Please let me know. Kind regards.
Autor
Hi Elisa, Andre E,
Thanks a lot for the feedback, it works properly now.
Kind regards
Glad it helped.
thanks for sharing!