WebSite X5Help Center

Alfred Fida

User

Unable to download template, error

Author: Alfred Fida

Visited 1764, Followers 1, Shared 0

Tags: error,pro,template,website x5 professional 15

Since several weeks I am no longer able to download free templates in X5 Pro 15. I get the error message below:

Posted on the 06/02/2018 09:08:36

4 ANSWERS - 2 USEFUL

Andre E

Moderator

Have you already checked out this post?

https://helpcenter.websitex5.com/en/post/193758

https://helpcenter.websitex5.com/en/post/193615

Posted on the 06/02/2018 10:43:06 from Andre E

Elisa B.

Incomedia

Hi Alfred,

thank you for your message.

Please close the program, then go to C: \ Users \ YourUserName \ AppData \ Local \ Incomedia \ WebSite X5 v15- Professional and delete the "Templates" folder.

Then, enter the Libraries folder. Here, you will find a file called "templates.xml", please deletes this file, too. After that you can start the program and try again.

Please let me know. Kind regards.

Posted on the 06/04/2018 10:28:42 from Elisa B.

Alfred Fida

User
Author

Hi Elisa, Andre E,

Thanks a lot for the feedback, it works properly now.

Kind regards

Posted on the 07/30/2018 12:05:23 from Alfred Fida

Andre E

Moderator

Glad it helped.

thanks for sharing!

Posted on the 07/30/2018 20:41:56 from Andre E