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Alfred Fida
Alfred Fida
User

Unable to download template, error  en

Auteur : Alfred Fida
Visité 1732, Followers 1, Partagé 0  

Since several weeks I am no longer able to download free templates in X5 Pro 15. I get the error message below:

Posté le
4 RéPONSES - 2 UTILE
Incomedia
Elisa B.
Incomedia

Hi Alfred, 

thank you for your message.

Please close the program, then go to C: \ Users \ YourUserName \ AppData \ Local \ Incomedia \ WebSite X5 v15- Professional and delete the "Templates" folder.

Then, enter the Libraries folder. Here, you will find a file called "templates.xml", please deletes this file, too. After that you can start the program and try again.

Please let me know. Kind regards.

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Posté le de Elisa B.
Alfred Fida
Alfred Fida
User
Auteur

Hi Elisa, Andre E,

Thanks a lot for the feedback, it works properly now.

Kind regards

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Posté le de Alfred Fida
Andre E
Andre E
Moderator

Glad it helped.

thanks for sharing!

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Posté le de Andre E