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Nicolas B.
Nicolas B.
User

Cannot install demo version : Error 321  en

Autor: Nicolas B.
Visitado 1161, Seguidores 1, Compartilhado 0  

I downloaded the trial version of WSX5 Pro. From my personal space I do see a "WebSite X5 Professional Demo" licence key in the "Version 0" section, but when I start installing the software, I have an Activation Error 321 : "Attention: the licence keyentered does not correspond to the product you have purchased".

What can I do ? Thanks.

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Nicolas B.
Nicolas B.
User
Autor

Update : After waiting a couple of hours, the demo licence is not in the "Version 0" section anymore, but transferred to the "Version 16" one.
Activation error message is now different : "Activation error: 500" with a warning icon only (no description).

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Elisa B.
Incomedia

Hi Nicolas, 

thank you for your message. 

Please try again now and please let me know if you get the same error message. 

Thanks! Kind regards.

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Nicolas B.
Nicolas B.
User
Autor

Hi Elisa,

Unfortunately, still the same error :

Regards,

Nicolas

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Nicolas B.
Nicolas B.
User
Autor

... And now, Error 321 again :

Well... I'm a bit disappointed...

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Nicolas B.
Nicolas B.
User
Autor

Well... Don't ask me why, the setup now works... Wasn't the case one hour ago... Strange !

Thanks !

Nicolas

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