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Nicolas B.
Nicolas B.
User

Cannot install demo version : Error 321  en

Auteur : Nicolas B.
Visité 1378, Followers 1, Partagé 0  

I downloaded the trial version of WSX5 Pro. From my personal space I do see a "WebSite X5 Professional Demo" licence key in the "Version 0" section, but when I start installing the software, I have an Activation Error 321 : "Attention: the licence keyentered does not correspond to the product you have purchased".

What can I do ? Thanks.

Posté le
5 RéPONSES - 1 CORRECT
Nicolas B.
Nicolas B.
User
Auteur

Update : After waiting a couple of hours, the demo licence is not in the "Version 0" section anymore, but transferred to the "Version 16" one.
Activation error message is now different : "Activation error: 500" with a warning icon only (no description).

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Posté le de Nicolas B.
Incomedia
Elisa B.
Incomedia

Hi Nicolas, 

thank you for your message. 

Please try again now and please let me know if you get the same error message. 

Thanks! Kind regards.

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Posté le de Elisa B.
Nicolas B.
Nicolas B.
User
Auteur

Hi Elisa,

Unfortunately, still the same error :

Regards,

Nicolas

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Posté le de Nicolas B.
Nicolas B.
Nicolas B.
User
Auteur

... And now, Error 321 again :

Well... I'm a bit disappointed...

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Posté le de Nicolas B.
Nicolas B.
Nicolas B.
User
Auteur

Well... Don't ask me why, the setup now works... Wasn't the case one hour ago... Strange !

Thanks !

Nicolas

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Posté le de Nicolas B.