WebSite X5Help Center

 
Nicolas B.
Nicolas B.
User

Cannot install demo version : Error 321  en

Autor: Nicolas B.
Visited 1376, Followers 1, Udostępniony 0  

I downloaded the trial version of WSX5 Pro. From my personal space I do see a "WebSite X5 Professional Demo" licence key in the "Version 0" section, but when I start installing the software, I have an Activation Error 321 : "Attention: the licence keyentered does not correspond to the product you have purchased".

What can I do ? Thanks.

Posted on the
5 ODPOWIEDZI - 1 PRAWIDłOWA ODPOWIEDź
Nicolas B.
Nicolas B.
User
Autor

Update : After waiting a couple of hours, the demo licence is not in the "Version 0" section anymore, but transferred to the "Version 16" one.
Activation error message is now different : "Activation error: 500" with a warning icon only (no description).

Czytaj więcej
Posted on the from Nicolas B.
Incomedia
Elisa B.
Incomedia

Hi Nicolas, 

thank you for your message. 

Please try again now and please let me know if you get the same error message. 

Thanks! Kind regards.

Czytaj więcej
Posted on the from Elisa B.
Nicolas B.
Nicolas B.
User
Autor

Hi Elisa,

Unfortunately, still the same error :

Regards,

Nicolas

Czytaj więcej
Posted on the from Nicolas B.
Nicolas B.
Nicolas B.
User
Autor

... And now, Error 321 again :

Well... I'm a bit disappointed...

Czytaj więcej
Posted on the from Nicolas B.
Nicolas B.
Nicolas B.
User
Autor

Well... Don't ask me why, the setup now works... Wasn't the case one hour ago... Strange !

Thanks !

Nicolas

Czytaj więcej
Posted on the from Nicolas B.