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Richard R.
Richard R.
User

WebSite X5 Start issue  en

Autor: Richard R.
Visitado 1133, Seguidores 1, Compartilhado 0  

The bought 5X programma does not start. 

No licence.iwl, no html file and a log file that says

File Error - D41D8CD98F00B204E9800998ECF8427E-START-17.0

Here is the steps i took

1 uninstall the website x5 start program. I also deleted all incomedia and websitex5 related directories and files.
2 i ran a registry check and deleted left behind keys from incomedia
3 i restarted the computer
4 i ran the installation program as administrator
5 the icon appeared
6 i double clicked the icon to run the program
7 nothing started, nothing happened

extra info:

i run windows 10 home version 1803, on an intel i5, 4210u at 1,7 GHz

Intel HD graphics

64bit, 4Gb ram

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2 RESPOSTAS
Andre E
Andre E
Moderator

did you download from top right pulldown -> download?

check also licences over there.

if not try with the full download from here as above mentionend

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Incomedia
Stefano G.
Incomedia

Hi Richard.

In what folder are you currently trying to install the software? Do you have any running antivirus as you're trying to install it?

Perhaps some kind of permission incompatibility is to blame here and it is not allowing the software to be fully installed correctly.

Please try installing it in a default path (like C:/Program Files) with the Antivirus off, and let me know the result

Thank you for your patience as we try to sort this out together

Stefano

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Publicado em de Stefano G.