WebSite X5Help Center

 
Jozef  G.
Jozef G.
User

W5x Manager Application and Loging from Desktop problems.  en

Autor: Jozef G.
Visitado 963, Seguidores 1, Compartilhado 0  

Hello guys,

I did upgrade from Wx5 Evo to Wx5 Pro because I would like to have direct control throughout the Wx5 Manager Application, but for some reason, It does not work. I can't log in to the application on my phone or desktop. QR code is wrong - does not work either... Can you give me any advice, please? Thank you!

Publicado em
11 RESPOSTAS - 1 ÚTIL
Aleksej H.
Aleksej H.
Moderator

Hello. I sent a notification about your question to the company employees, expect an answer from them here in the comments.

Ler mais
Publicado em de Aleksej H.
Jozef  G.
Jozef G.
User
Autor

Hello Aleksej, Thank you!

Ler mais
Publicado em de Jozef G.
Jozef  G.
Jozef G.
User
Autor

Hello Paul,

thank you. Let me check it and I will inform you...

Ler mais
Publicado em de Jozef G.
Jozef  G.
Jozef G.
User
Autor

Hello Paul,

I can't log in on the URL, which you provided... and the same with the application on my phone(i did try to log in manually-(website URL - Username - Password)... I did try lots of different passwords and nothing...(the generated password - it did not work at all)

I will try to continue work on it tomorrow...

Ler mais
Publicado em de Jozef G.
Paul M.
Paul M.
Moderator

Is this your site, Jozef?

blackeaglemartialarts.one

If so, then your online control panel is available here:

http://www.blackeaglemartialarts.one/admin/login.php

What do you see when you try to log in?  Do you get any error messages?

Be sure to clear your browser cache and cookies before attempting to log in, especially now that you have upgraded your project.

Ler mais
Publicado em de Paul M.
Jozef  G.
Jozef G.
User
Autor

Hello,

I am sorry to bother you but I do still have the same problem. Tried to sort it out over the weekend but without any success...

Ler mais
Publicado em de Jozef G.
Paul M.
Paul M.
Moderator

Does the email address shown in your screenshot...

...match exactly with the email address in Step 1 Settings > Access Management, and is that user set specifically as an 'Admin'?

Ler mais
Publicado em de Paul M.
Paul M.
Paul M.
Moderator

The password you are using must be the password assigned to the 'Admin' with email address hapkido.gajdos_at_gmail.com, also in Step 1 Settings > Access Management > Users...  double-click on the field shown above in the screenshot to change/edit the password if required.

Ler mais
Publicado em de Paul M.
Jozef  G.
Jozef G.
User
Autor

Hello Paul. Thank you for your help. Everything is working perfectly! 

Ler mais
Publicado em de Jozef G.
Paul M.
Paul M.
Moderator

That's good news!  Thanks for letting us know, Jozef.

Ler mais
Publicado em de Paul M.