WebSite X5Help Center

 
Jozef  G.
Jozef G.
User

W5x Manager Application and Loging from Desktop problems.  en

Author: Jozef G.
Visited 954, Followers 1, Shared 0  

Hello guys,

I did upgrade from Wx5 Evo to Wx5 Pro because I would like to have direct control throughout the Wx5 Manager Application, but for some reason, It does not work. I can't log in to the application on my phone or desktop. QR code is wrong - does not work either... Can you give me any advice, please? Thank you!

Posted on the
11 ANSWERS - 1 USEFUL
Aleksej H.
Aleksej H.
Moderator

Hello. I sent a notification about your question to the company employees, expect an answer from them here in the comments.

Read more
Posted on the from Aleksej H.
Jozef  G.
Jozef G.
User
Author

Hello Aleksej, Thank you!

Read more
Posted on the from Jozef G.
Jozef  G.
Jozef G.
User
Author

Hello Paul,

thank you. Let me check it and I will inform you...

Read more
Posted on the from Jozef G.
Jozef  G.
Jozef G.
User
Author

Hello Paul,

I can't log in on the URL, which you provided... and the same with the application on my phone(i did try to log in manually-(website URL - Username - Password)... I did try lots of different passwords and nothing...(the generated password - it did not work at all)

I will try to continue work on it tomorrow...

Read more
Posted on the from Jozef G.
Paul M.
Paul M.
Moderator

Is this your site, Jozef?

blackeaglemartialarts.one

If so, then your online control panel is available here:

http://www.blackeaglemartialarts.one/admin/login.php

What do you see when you try to log in?  Do you get any error messages?

Be sure to clear your browser cache and cookies before attempting to log in, especially now that you have upgraded your project.

Read more
Posted on the from Paul M.
Jozef  G.
Jozef G.
User
Author

Hello,

I am sorry to bother you but I do still have the same problem. Tried to sort it out over the weekend but without any success...

Read more
Posted on the from Jozef G.
Paul M.
Paul M.
Moderator

Does the email address shown in your screenshot...

...match exactly with the email address in Step 1 Settings > Access Management, and is that user set specifically as an 'Admin'?

Read more
Posted on the from Paul M.
Paul M.
Paul M.
Moderator

The password you are using must be the password assigned to the 'Admin' with email address hapkido.gajdos_at_gmail.com, also in Step 1 Settings > Access Management > Users...  double-click on the field shown above in the screenshot to change/edit the password if required.

Read more
Posted on the from Paul M.
Jozef  G.
Jozef G.
User
Author

Hello Paul. Thank you for your help. Everything is working perfectly! 

Read more
Posted on the from Jozef G.
Paul M.
Paul M.
Moderator

That's good news!  Thanks for letting us know, Jozef.

Read more
Posted on the from Paul M.