My licence is active but I software says it isn't and won't update 
Autor: Tom W.
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Seguidores 1,
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Hi,
I haven't used X5 in a while. My licence key is valid untill 7th Dec but website and software says it has been expired for 24 months. Webiste says June 2021?? Have a look at the screenshots. Any way to resolve that? Thank you
Publicado em
According to the screenshot, the license runs until 7 Dec 2022.
12/07/2022 (Month/Day/Year) = Dec/07/2022 or 7 Dec 2022.
Autor
Yes. And that's absolutely correct. But when I log on here it says July 2022 and Software says it expired 24 months ago.
The moderators or an Incomedia employee have more info about the account, awaiting their response.
Hi Tom,
I think you are still using the license which did expire back in 2020, please reinstall the software and activate it using the license you find here: https://helpcenter.websitex5.com/en/community/users/549368/licence
Thanks! Kind regards.