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Tom W.
Tom W.
User

My licence is active but I software says it isn't and won't update  en

Author: Tom W.
Visited 828, Followers 1, Shared 0  

Hi,

I haven't used X5 in a while. My licence key is valid untill 7th Dec but website and software says it has been expired for 24 months. Webiste says June 2021?? Have a look at the screenshots. Any way to resolve that? Thank you

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4 ANSWERS
Daniel W.
Daniel W.
User
Best User of the month EN

According to the screenshot, the license runs until 7 Dec 2022.

12/07/2022 (Month/Day/Year) = Dec/07/2022 or 7 Dec 2022.

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Posted on the from Daniel W.
Tom W.
Tom W.
User
Author

Yes. And that's absolutely correct. But when I log on here it says July 2022 and Software says it expired 24 months ago.

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Posted on the from Tom W.
Daniel W.
Daniel W.
User
Best User of the month EN

The moderators or an Incomedia employee have more info about the account, awaiting their response.

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Posted on the from Daniel W.