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Tom W.
Tom W.
User

My licence is active but I software says it isn't and won't update  en

Автор: Tom W.
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Hi,

I haven't used X5 in a while. My licence key is valid untill 7th Dec but website and software says it has been expired for 24 months. Webiste says June 2021?? Have a look at the screenshots. Any way to resolve that? Thank you

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Daniel W.
Daniel W.
User
Лучший пользователь месяца DEЛучший пользователь месяца EN

According to the screenshot, the license runs until 7 Dec 2022.

12/07/2022 (Month/Day/Year) = Dec/07/2022 or 7 Dec 2022.

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Tom W.
Tom W.
User
Автор

Yes. And that's absolutely correct. But when I log on here it says July 2022 and Software says it expired 24 months ago.

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Daniel W.
Daniel W.
User
Лучший пользователь месяца DEЛучший пользователь месяца EN

The moderators or an Incomedia employee have more info about the account, awaiting their response.

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Размещено От Daniel W.