WebSite X5Help Center

 
Thomas R.
Thomas R.
User

Office 365 emails from website go to junk  en

Autor: Thomas R.
Visitado 83, Seguidores 0, Compartilhado 0  

Hello,

I have another issue.  my site, www.continentalhomecenter.com, when i sumbit a cart checkout or ask a question, the emails go into JUNK in office 365.  I've updated settings, still going to junk.  I am using PHP Mailer.

Thank you

Publicado em
2 RESPOSTAS - 1 ÚTIL
Daniel W.
Daniel W.
User
Usuário do mês DEUsuário do mês EN

The decision as to whether emails end up in the spam folder is made by the email provider, for example based on the email sender.  It's not WebSite X5's fault.

Ler mais
Publicado em de Daniel W.
Daniel W.
Daniel W.
User
Usuário do mês DEUsuário do mês EN

Normally you can train the mail filters by dragging the emails into the correct mail folder. At some point the mail filter learned that the emails from this sender are good emails.

Ler mais
Publicado em de Daniel W.