. . . did you check your *internet-connection* ? x5 is *calling home* for registration - so you have to have a working internet connection. Check antivirus/firewall - possibly they are *blocking* . . .

I have a working internet connection. I have also disabled the firewall and antivirus but still to no avail with the same error message

How do I can an unlock code since I cannot even activate over the net?

This error depends on your internet connection, make sure it works properly.

If you need i can tell you the procedure of manually unlock.

Hello Ashlee, please be also sure the problem could not be related to the fact you're connecting to the Internet using a PROXY. Let me know.

Yes, I would like you to tell me the procedure to manually unlock my software so I can start using it. I am not using a proxy internet. 

Hello!

The error you are having is very strange, we have installed thousands of programs up until now therefore I will try to help you solve it.

As my collegue was saying the error could be caused by 3 different things:

• Proxy
• your internet connection
• Access to our server- which could have been temporarily unavailable

First of all, I would like to ask you to try once more in order to understand if it was caused by the other two points.

If you still can not manage, please preoceed with the manual activation:

• Run the imRegister and after you entered the LicenceKey and the email, press CTRL + the Next button toghether. You will then enter the Manual Activation panel.
• Once you see that panel, save the instructions, open the HTML file and paste in this post the Link you can see.
• I will then be able to give you your unlock code.