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Ashlee  T.
Ashlee T.
User

Activation Error 404  en

Autor: Ashlee T.
Visitado 3175, Followers 3, Compartido 52  

I'm receiving an activation error 404 while trying to activate the newly purchased website x5 v9 over the net. It comes up with the message: It was not possible to connect to the internet or the Incomedia server. My internet is on by the way. Please help.

Publicado en
8 RESPUESTAS - 1 CORRECTO
Pcssa .
Pcssa .
Moderator

. . . did you check your *internet-connection* ? x5 is *calling home* for registration - so you have to have a working internet connection. Check antivirus/firewall - possibly they are *blocking* . . .

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Publicado en de Pcssa .
Ashlee  T.
Ashlee T.
User
Autor

I have a working internet connection. I have also disabled the firewall and antivirus but still to no avail with the same error message

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Publicado en de Ashlee T.
Ashlee  T.
Ashlee T.
User
Autor

How do I can an unlock code since I cannot even activate over the net?

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Publicado en de Ashlee T.
Incomedia
Riccardo P.
Incomedia

This error depends on your internet connection, make sure it works properly.

If you need i can tell you the procedure of manually unlock.

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Publicado en de Riccardo P.
Incomedia
Steve J.
Incomedia

Hello Ashlee, please be also sure the problem could not be related to the fact you're connecting to the Internet using a PROXY. Let me know.

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Publicado en de Steve J.
Ashlee  T.
Ashlee T.
User
Autor

Yes, I would like you to tell me the procedure to manually unlock my software so I can start using it. I am not using a proxy internet. 

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Publicado en de Ashlee T.
Incomedia
Samantha M.
Incomedia

Hello!Smile

The error you are having is very strange, we have installed thousands of programs up until now therefore I will try to help you solve it.

As my collegue was saying the error could be caused by 3 different things:

  • Proxy
  • your internet connection
  • Access to our server- which could have been temporarily unavailable

First of all, I would like to ask you to try once more in order to understand if it was caused by the other two points.

If you still can not manage, please preoceed with the manual activation:

  • Run the imRegister and after you entered the LicenceKey and the email, press CTRL + the Next button toghether. You will then enter the Manual Activation panel.
  • Once you see that panel, save the instructions, open the HTML file and paste in this post the Link you can see.
  • I will then be able to give you your unlock code.
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Publicado en de Samantha M.
Ashlee  T.
Ashlee T.
User
Autor

Ok, the software is now registered manually by following your instructions. Thank you very much, and looking forward to using now.

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Publicado en de Ashlee T.