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R. Fernandez
R. Fernandez
User

Can not install Ver 13 Demo  en

Автор: R. Fernandez
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Greetings Everyone,  I've tried to install Ver 13 Demo to test but it gets hung up in the "loading Libraries" and then gives the message "Category does not exist".

Can anyone help?

I have the previous few versions installed and running ok.

Thank you for your help !

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3 Ответы
Incomedia
Samantha M.
Incomedia

Hello R. Fernandez,

thank you for contacting us!

Could you please read the suggestion I have added here and try it out?

https://helpcenter.websitex5.com/ru/post/156112

Let me know if you manage to solve the issue!
Thank you! 
Samantha

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Размещено От Samantha M.
R. Fernandez
R. Fernandez
User
Автор

doing the lodctr /r in dos:

I get the error:

unable to rebuild performance counter setting from fystem backup store, error is 5

Any ideas?

I can't see getting the new version if I can't use it.

Ramon

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Размещено От R. Fernandez
Paul M.
Paul M.
Moderator

Hello R. Fernandez,

You need to run the command as an administrator, following the instructions that Samantha described to you in the other thread:

https://helpcenter.websitex5.com/ru/post/156112

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Размещено От Paul M.