WebSite X5Help Center

 
Duncan Baker
Duncan Baker
User

Update to 17.1.1 Pro 64 bit  en

Автор: Duncan Baker
Просмотрено 1498, Подписчики 1, Размещенный 0  

I am trying to update Professsional 17.0.12 to 17.1.1

I get the message "installing updated files" but then I get

"It was not possible to install the files on your computer.

Please verify that all progams are closed and restart the update."

They are closed and I get the same result.

Grateful for thoughts.

Размещено
4 Ответы - 1 Полезно - 1 Корректно
Andre E
Andre E
Moderator
Лучший пользователь месяца EN

Duncun,
Sometimes it's better to download full version from the helpdesk here, top right next to your name pulld own -> download. And install that one.

This should do the update.

Best Regards

Читать больше
Размещено От Andre E
Incomedia
Elisa B.
Incomedia

Hi Duncan, 

please follow Andre's suggestion, if you need further help I am here for you. 

Have a nice day!

Читать больше
Размещено От Elisa B.
Duncan Baker
Duncan Baker
User
Автор

Thanks both. The update has worked fine today. Maybe the reboot for the windows update helped. Who knows?

Anyway - all is now OK. 

Читать больше
Размещено От Duncan Baker
Andre E
Andre E
Moderator
Лучший пользователь месяца EN

Great Duncan,
Glad you can continue!

Thanks for the feedback.

Читать больше
Размещено От Andre E